Data entry position
Resume:
Lanett, AL. ***** Phone: 706-***-****
Dina “Nichole” Watson
Summary of Qualifications Experience using Microsoft Office, Microsoft Word, Microsoft Professional 2000, Excel, Spreadsheet, PowerPoint, and AS 400 System. Capable of typing 40-50 words per minute. Experienced in customer service, call center operator, data entry, office duties, and quality control.
Experience
Nov. 2006- Jan.2008 HDI Solutions Inc. Auburn, AL
Data Entry Operator-Quality Control
• Gained experience in Quality Control of documents. Checking documents for errors. Comparing the data of the keyer and the data of the verifier to the data on the actual document and correcting the document if an error has been made. This is a production job and production is 184 documents an hour. Equipment used: computer.
Aug. 2006-Nov. 2006 WestPoint Home Valley, AL
Order Topper
• Gained experience in monitoring induction lines in sortation area. Keeping induction lines running smoothly, making sure bar codes on packages can be scanned, and helping other associates when needed. Equipment used: computer, scan gun, and 2-way radio.
Feb. 2006-Aug. 2006 Chambers County 911 center Lanett, AL
Communications Officer
• Gained experience in dispatching calls for officers. Calls come in through either administrative lines or 911 lines. Answer calls accordingly, dispatch out correct unit, whether it be police, fire department, or ambulance. Keep log of calls and times of calls, officers on the call, and how unit handled call. Once call is complete, fax copy of dispatch form to appropriate unit, and place dispatch form in folder for future reference. Equipment used: computer, radio, multi-line phone, fax machine, copy machine, and southern linc.
Jan. 1999–Mar. 2005 WestPoint Stevens Valley, AL
Order filler/Robotics
• Gained experience in filling orders on robots for customers and assisting in sortation office. Worked on computers to retrieve orders and trouble shoot robots. Had to keep robot running efficiently. Gained experience in office management. Helped sortation manager by filing paperwork, faxing orders or other documents to specific departments or businesses, making copies of orders for bookkeeping purposes, and filling in for sortation manager when he was not available. Machines/Equipment used: computer, printer, copy machine, fax machine, phone, and labeler.
Jan. 1998-Oct. 1998 Interstate Fibernet West Point,GA
Call Center Operator
• Gained experience in call center. Worked as directory assistance operator. Answered incoming customer calls for specific residential or business numbers or addresses. Once information was retrieved from computer database, it was given to customer either verbally or automated. Calls were monitored for quality assurance. Received 100% accuracy each time monitored. Machines/Equipment used: computer, headset, and multi-line phone.
Education May 2003 Southern Union State Community College
• Received Associate’s Degree.
• Received scholarship from WestPoint Stevens (Alabama Textile Engineering Foundation) to attend Auburn University.
• Major courses taken include Computer Information Systems, Accounting, Legal and Social Environment of Business, Calculus, Physics, and Ethics.
Interests Reading, computers, and spending time with children.
References: Furnished upon request.
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