Administrative Assistant/Manager

Sawanda D. Hill

*** *********** ***. *** #*

Hopkinsville, Ky. 42240

Daytime phone: 270-***-****

Evening phone: 270-***-****

E-mail: t90aqh@r.postjobfree.com

Work Experience:

**/**/*011 – Present Receptionist

Housing Authority/Through Crown Services

400 N Elm St. Hopkinsville, KY. 42240

Supervisor: Terry 270-***-**** Contact: Yes

Salary: $8.00 per hour

Hours Worked: 40

Operated telephone switchboard to answer calls, provide information and take messages. Directed incoming phone calls. Maintained files. Provided information about establishment such as company employees, office locations and services provided. Operated copiers, fax machines, printers, and phones. Greeted vendors, customers, job applicants, staff and visitors. Signed in and directed visitors. Sorted and distributed internal office mail. Maintained office equipment. Performed data entry. Maintained visitor log. Maintained working knowledge of MS Office. Knowledge sets include: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Spreadsheet software, Type 45 wpm.

08/11/08 – 10/01/09 Medical Processing Assistant

(WTU Clinic) Warriors Transitional Unit

Reynolds Army Community Hospital

3009 Wilson Rd., Ft. Sill, OK. 73503

Supervisor: Rebecca Wallace 580-***-**** Contact: Yes

Salary: $14.16 per hour

Hours Worked per Week: 40

Coordinate transition needs of 20-50 patients on a daily basis through medical evaluation, utilizing the Composite Health Care System (CHCS). Schedule and reschedule appointments, confirm patient’s attendance as scheduled, and check referrals; coordinate with other hospital clinics and departments. Receive, screen, and direct telephone calls, take and relay messages, handle non-medical queries. Gather information and verify data necessary to establish and maintain patients’ files. Document and maintain patients’ records in current status and keep up-to-date. Perform diverse clerical duties in the preparation and maintenance of records, completion of proper forms, and making reports. Receive and distribute incoming mail, and collect and prepare outgoing mail. Comply with all clinical procedures, rules, regulations, and procedures. Exercise knowledge of military standards and policies, medical clinic procedures and terminology. Coordinate with department staff. Utilize computer skills to include CHCS, Microsoft Works, Word, Excel, Spreadsheets, data entry; FAX, e-mail, Internet. Type 45 wpm.

10/30/2007 – 05/19-2008 Medical Appointment Specialists

Irwin Army Community Hospital

Ft. Riley, KS. 66442

Supervisor: Danetta Porter 785-***-**** Contact: Yes

Salary: $11.66 per hour

Hours Worked per Week: 40

Greeted and registered patients, scheduled appointments in the Military Treatment Facility (MTF), used the CHCS/EWS R system for primary and specialty care, made referrals to proper departments, scheduled appointments in a different MTF or civilian provider network, as directed. Set up files, input data entry on patient information. Answered queries from Military Health Services System (MHSS), beneficiaries, MTF staff, or TRICARE Service Center (TSC) staff. Received, screened, and directed a high volume of telephone calls on a daily basis. Registered beneficiaries into the CHCS in compliance with the medical management system. Effective communicator, oral, written, telephonic, and electronic. Maintained excellent customer and public relations. Utilized computer skills in booking, cancelling, and rescheduling appointments, communications, data entry, word processing, networking, applying proper codes and classifications in entering patient and related data. Exercised knowledge of medical clinic procedures and terminology.

01/26/2005 – 08/15/2007 Administrative Assistant

Adecco (Placement Company for Factory and Office Administration Positions)

Hopkinsville, KY. 42240

Supervisor: Leslie White 270-***-**** Contact: Yes

Salary: $9.50 per hour

Hours Worked per Week: 40

Performed a diverse range of administrative functions. Managed three personnel and oversaw their work output. Greeted and assisted customers with job applications. Input customers’ data in the computer. Performed data entry for work week schedules. Time keeper, signed time sheets, and printed out employees’ checks at the end of each week for temporaries hired through the Service. Maintained follow-up on temporaries at different factory facility. Answered and directed telephone calls on multi-line system. Responded to queries and screened requests, provided general, non-technical information, and authorized information from files and records, advised on established procedures. Maintained files, handled communications, received and distributed mail, reviewed documents and outgoing correspondence for correctness. Operated computer system for data entry, communications, employee time schedules, printed checks, created spreadsheets, documents, and reports. Maintained excellent customer and public relations.

10/23/1999 – 01/19/2001 Receptionist

Baymont Inn Hotel

Oak Grove, KY. 42240

Supervisor: George Banks 270-***-**** Contact: Yes

Salary: $7.45 per hour

Hours Worked per Week: 35

Performed professional and efficient greeting and managing of visitors checking in and out of the Hotel. Oriented guests on the facilities and amenities for their use; responded to any of their questions and concerns. Arranged for transportation. Maintained excellent customer and public relations. Provided a professional operation of the office. When on duty, responsible to ensure reception station was fully staffed. Answered and directed calls and inquiries, recorded and relayed messages. Conducted a diverse range of clerical and administrative functions to include handling of incoming and outgoing mail, utilizing knowledge of all postal regulations and procedures. Received payments and gave receipts. Accounted for all transactions and secured cash at end of shift. Operated computer data entry and networking for charges and reservations.

Education:

Christian County High School

Hopkinsville, KY.42240

Diploma 1995

Special Training:

Fort Sill, OK.73503

Certificate, AHLTA Training, Composite Health Care System, II (CHCS) 08/18/2008

Certificate, Composite Health Care System (CHCS) 08/18/2008

Training, MEPS 08/18/2008

Specialized classes in continuing education and training in awareness, employee efficiency,

And automated computer entries.

Certification:

Health Insurance portability and Accountability Act (HIPPA) requirements:

Security, Patient Services, Protected Health Information

Computer Training Academy Network Resource Center:

Windows Vista, Windows NT, Word Level 1, Army Community Service-Word Level 2,

Microsoft Excel 2000, Windows XP, Spreadsheet, Internet

Other:

Computer Skills: Microsoft Works, Word, Excel, PowerPoint, Spreadsheets, Internet, Data Entry, CHCS (Composite Health Care System), Networking, and automated systems. Apply codes and classifications. Type 45 wpm. Office Equipment: Ten Key, calculators, copiers, FAX, telephones. Highly proficient communicator, oral, telephonic, electronic. Good organizational and planning skills. Knowledge of military rules and regulations, and medical clinic functions and terminology. Detail oriented multi-tasked. Ability to balance competing priorities and tight deadlines. Time and files management. Maintain excellent customer and public relations.

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