Customer Service Medical

Deborah J. Edenhofer

***** * **** ****

Peoria, Arizona 85382

Cell - 602-***-****

E-Mail Address - ***********@*****.***

Professional Objective: To obtain a challenging position with a progressive company where I can contribute my extensive computer knowledge, medical billing/coding experience, and various medical administration skills in the health care field.

Summary: Fifteen years of increasing responsibilities in the health care profession with concentration on serving the best customer service possible to patients.

Professional Experience:

- Extremely experienced in Microsoft Word, Excel and PowerPoint, Ten Key by touch; ability to handle challenges of combined clinical and management responsibilities

- First-class communication skills, taking client phone calls and e-mails, answering client questions and prioritizing the company’s response to the clients’ needs; hard working team player

- Maintained excellent customer relations and developed customer rapport; diplomatically resolved customer complaints on as-needed basis

- Organized, highly motivated, extensive work experience within own function; work is frequently completed without established procedures; works independently; may act as a resource for others

- Experienced in system-operations training, collections, and customer service

Medical Administration Experience:

- Apply all diagnostic and procedure coding guidelines; coding a variety of clinical scenarios, medical/operative reports/office visits and procedures; comply with all HCFA 1500 regulations

- Managed, monitored and processed medical care claims for enhanced reimbursement; promptly work all denial Explanation of Benefits, file appeals and grievances for payment of each claim

- Accurately calculated and made daily deposits, close out month end; maintained all record-keeping procedures without error

- Serve as functional expert in medical records management; prepares files, files, safeguards custody, transfers, and retires medical records as required

- Effectively schedule patient appointments, managed protocol for each provider; print daily schedules, pull and prep patient charts daily

- Proficiently entered patient demographics into the medical software system, as well as post payments, charges and make changes when necessary

Professional History:

Customer Service Representative NoteWorthy Medical Systems June 07 – Feb 11

Medical Reimbursement Specialist Sun Valley Internist May 06 – Nov 06

Medical Reimbursement Specialist Arizona Medical Billing Apr 04 - Oct 05

Front Office Coordinator Valley Radiologists Apr 02 - Sept 03

Health Services Manager United States Air Force Jan 92 - Apr 02

Education and Technical Training:

- Rio Salado Community College - 30 credit hours in Computer Lab and Business Administration

- Air Force Management and Leadership School from July 1997 to Sept 1997

- Specialized Military Upgrade Training in Medical Administration from Jan 2002 to Jan 1995

- Apollo High School from 1981 to 1985; General Education with emphasis on General Business

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