Customer Service Manager

Rebecca Noggle

*** *. **** ****** • Warsaw, Indiana • 46580

Home: 574-***-**** • Cell: 574-***-****

********@*******.***

Seeking position exercising excellent marketing and management skills with responsibilities including problem solving, planning, organizing, and managing

Education Indiana-Purdue Fort Wayne University

Majors: Marketing and Management

Degree: Bachelor of Business and Management Sciences

Participated in international business forum; chosen by IPFW based on GPA to attend India Spring Break 2011

Worked with Kathy DeBrand for DeBrand Chocolates developing a plan to penetrate the Indian market for fine chocolates and business partnerships

Earned 99.9+ percentile ranking in global business strategy simulation based on company’s earnings per share, return on equity, & stock price

Marketing- presented marketing plan to Dean of Students that was used to improve marketing area of the Business School

Experience Marketing Internship at Medical Protective, Fort Wayne, IN

March 2011-December 2011

Proactively collected market intelligence from Sales team & populated information in internal customer relationship management (CRM) tool

Investigated, built, & managed large medical network data relationships

Reviewed system reports to address data integrity issues & identified system & training needs

Populated historical indication information; quality testing of data vendors; identification of records in CRM tool quoted by Underwriting teams

Wrote & tested new requirements for CRM tool; help determine lead distribution of requests for information from potential customers

Consultant for Vickie Adkins, Quality Manager at Precision Medical Technologies, Warsaw, IN

Fall 2010

Created effective tools for organizing and communicating data using advanced Word and Excel functions

Tutored manager on advanced features of Microsoft 2007 & Windows 7

Cerulean Restaurant, Winona Lake, IN

August 2006-March 2011

Server

Used a Point of Sale system & stocked items

Participated in monthly incentives

Provided customer service & maintained client satisfaction

Trained new employees & able to multitask

Skills Word, Access, Excel, PowerPoint, Dream Weaver, Linear Programs, CRM tools

Awards & Academic Honors, Semester Honors, Deans List, Mentored Junior Achievement

Community students, BusinessToDon award, annual Salvation Army bell ringer, Lean Blackbelt

Involvement Six Sigma certified, RFID certified, Microsoft Project 2007 certified

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