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Customer Service Manager

Warrenville, IL
August 09, 2012

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Haris Porcic

***** ******* ***** ****, ***********, IL 60555



To obtain a position in finance and business analysis in which my education, skills, and work experience will contribute to the success of the company.


Elmhurst College, Elmhurst, IL | Dec 2008

Graduated with Double Majors in Economics and Business Administration

Employment Experience

National Express Transport, Villa Park, IL | Aug 2010 – Present

Operations Manager

• Secured transportation contracts with auto industry suppliers for Chrysler, GM, and Ford

• Created statistical data for new and existing contracts

• Responsible for compliance of all federal and state DOT regulations

• Maintained and administered all safety and insurance procedures

• Created weekly transportation plans and dispatched drivers to ensure efficiency and on time delivery

• Processed all delivery invoices and driver settlements

• Implemented a proprietary web based dispatch and fleet management software and marketed the software to outside transportation companies

Harlem Furniture, Lombard, IL | Apr 2006 – Aug 2010

Store Operations Specialist

• Developed customer scheduling process and procedures

• Tested and implemented a point of sale Oracle software while working with outside consultants and programmers

• Streamlined inventory control between 23 stores and distribution center

• Reported directly to the company’s Chief Operating Officer and Director of Store Operations

• Created standardized reporting for the company’s inventory and backlogs using Oracle, MS Access and MS Excel.

• Trained store and office managers on the company’s new procedures

Office Manager

Manage operations of the office including

• Processed payroll for 30 employees using ADP

• Prepared bank deposits of cash and checks daily

• Monthly bank reconciliations

• Reconciled daily and monthly cash drawer reports

• Resolved customer billing discrepancies and disputes

• Analyzed of past due reports, layaway reports and approval/turn down ratio reports

• Arranged payment plans for customers as needed

• Processed refunds and returns

Compass Truck Repair, Justice, IL | Aug 2005 - Apr 2006

Service Clerk/Accounts Receivable

• Collected and recorded payments for all accounts

• Invoiced and billed individual and business accounts

• Issued refunds and credits to over-billed accounts

• Prepared journal entries and trial balance

• Processed payments and invoices in the general ledger


• Proficient in Windows, Linux, Mac, Word, Excel, PowerPoint, Access, Oracle, ADP, Roadnet, PC Miler, PHP and MySQL coding

• Exceptional planning, organizing, time management and customer service skills

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