Customer Service Sales

Vanessa Tyler

*** *** ******* **** ************, PA 19154

267-***-**** ********@*****.***

Objective

Pursuing an entry-level position with your organization by acquiring skills and experience appropriate for the advancement of my career. I possess interpersonal and sales and marketing skills and work well independently and as a team player.

Education

Bloomsburg University of Pennsylvania May 2011

Bachelor of Science in Business Administration Cumulative GPA: 2.99

Major: Marketing

Board of Governor’s Scholarship

Related Coursework

Marketing Principles & Practices, Business Communication & Report Writing, Business & Econ Math, Principles of Economics 1 & 2, Financial Accounting, Managerial Accounting, Informational Technology, Introduction to Business, Public Speaking, Retail Management Concepts, Principles of Selling, Marketing Management, Sales Management, Marketing Research, Business Policies, E-Marketing, Consumer Motivation and Behavior

Employment

Bloomsburg University Orientation Office Spring 2008-2011

Orientation Workshop Leader

• Selected for campus leadership position requiring excellent interpersonal and communication skills, and ability to relate well to diverse groups of people

• Trained in areas of conflict resolution, team building and diversity

• Plan events to prepare new students to better adjust to the college atmosphere

• Demonstrate strong presentation skills by conducting campus tours

• Meet and influence various students and their families

Department of Biological and Allied Health Sciences Fall 2007-2011

Front Desk Worker

• Perform general office tasks for professors in a professional and efficient manner

• Assist students in the science major

Saks Fifth Avenue Off 5th, Philadelphia, PA August 2006-Present

Sales Associate

• Utilize selling techniques and exhibit professional dress/performance according to brand standards

• Greet and assist customers; establish and develop relationships to encourage repeat business

• Maintain proper sales floor and accurately perform inventory responsibilities

Sleep Inn & Suites, Bensalem PA July 2011-Present

Front Desk Clerk

• Assist customers in check-in, check-out, reservations, cancellations and customer service

• Manage housekeeping schedule, staff, other procedures and policies

• Through interpersonal skills, provide customers to a friendly environment and pleasant stay

Activities

National Association of Black Accountants (NABA), American Marketing Association (AMA), Society for Advancement of Management (SAM), Board of Governor’s Mentoring Program, Ladies First (organization), and Volunteer for the Women’s Shelter

References Available upon request

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