Customer Service Representative
Resume:
Diane Velez
Middle Village, NY
Objective: Seeking a position with job security and growth potential where my skills can be utilized for the betterment of my employer.
Professional Experience:
Bay Ridge Ford
Customer Service Representative 11/10-05/11
Data Entry
Scheduled appointments
Resolved customer complaints
Maintained filing system
Administrative duties- phones, faxes, e-mails and mail
Cashier of Service Department-Applied payments to accountants
Days end reconciliation- cash and credit card payments
American Girl 11/09-01/10
Cashier/Customer Service (seasonal)
Performed all cash and credit card sales
Processed returns, exchanges and discounts
Restocked inventory as needed
Walgreens
Main Cashier 01/07-12/08
Performed all sales transactions
Extensive customer service
Answered phones
End of the day register reconciliation
Assisted Manager with basic bookkeeping
Zyloware Corporation
Customer Service Representative 1998-2007
Set up new accounts
Answered product related questions and made recommendations
Resolved customer complaints and returns
Submitted claims for lost or damaged goods to various carriers
Assisted Accounting Department with month end statement mailings
Issued credits and/or exchanges for customer satisfaction
Home Federal Savings Bank
ATM Clerk 1990-1998
Processed all credit card applications in NYCE, CRT and M&I
Reviewed applications for accuracy
Assisted all Branches in resolving ATM and customer related issues
Ordered ATM and Visa check cards for applicants
Checked hot card logs and PIN employees on Mag Tex Machine
Skills:
Extensive experience in all phases of office functions and Bookkeeping
Windows XP, Microsoft Word and Data Entry
Establish and maintain interpersonal and customer relations
Proper phone etiquette
References available upon request
Contact this candidate