Customer Service Sales

John Rhoades

t8fymb@r.postjobfree.com

**** ****** ****** ~ Napa, CA 94558 ~ Cell: 707-***-**** ~ Fax 866-***-****

Accountant / Data Analyst / Administrative Assistant

VBA Programmer

Highly motivated administrative and IT professional with experience in customer service, data analysis, project estimating, account maintenance, and contract development. I enjoy problem solving, cost analysis and formulating affective solutions that improve business productivity and value.

Technical Competencies

Software

MS Windows (XP, Vista, 2000) ~ Unix ~ DOS ~MS Office (Excel, Word, Access,

Outlook) Adobe PDF ~ Intuit QuickBooks Pro ~ IBM Lotus Notes

Sage MAS 200 ~ Numara Footprints ~ Brio Reports ~ SAP

Computer Languages

Visual Basic 6 & entry level Visual Basic.Net ~ Excel/Access VBA

Education

MCP (Microsoft Certified Professional) ~ TechSkills at San Francisco ~ 2002

CompTIA A+ (Certified Computer Tech) ~ TechSkills at San Francisco ~ 2001

Customer Service Academy's Thrive & Survive Training ~ Napa Valley College

HS Diploma ~ Napa High

Professional Experience

Data Analyst/CSR, Applied Materials, Inc., Fairfield, CA

2/2010 - Present

http://www.appliedmaterials.com/

Created metric reports for the evaluation of performance of the material quoting department. Measured the quality level of customer service being provided and made region and department comparisons. Designed pivot tables and charts and presented in PowerPoint to senior staff.

Key Accomplishments:

▪ Created an Access database for tracking quotes, time needed to prepare, and actual sales. Designed forms in Visual Basic for input and validation.

▪ Created specialized Excel Macros for quick reporting and calculating.

Data Center Computer Operator, Regulus Integrated Solutions, LLC, Napa,

CA 7/2009 - 2/2010

http://www.regulusgroup.com/

Regulus is the largest provider of payment services in the U.S. - addressing the full document lifecycle from printing to “Remittance” or “Payment” processing.

Processed, maintained, and monitored incoming data files for computer applications running on multiple server workstations. Ensured successful completion of all daily applications and performed any data recoveries. Escalated program or data errors to appropriate developers for immediate correction. Ensured daily scheduled workload is met and opened help desk tickets to document corrections performed.

Key Accomplishments:

▪ Saved print department considerable time on recoveries by scanning documents without a recovery process and electronically cleaned for reprinting

▪ Helped manager keep track of long term department progress by recording production progress data in Excel spreadsheet to formulate production reports for upper level staff.

Outside Sales Rep, The Home Depot At-Home Services, North Bay Region, CA

1/09 - 6/09

Provide in home consultations for The Home Depot installed services. Performed on site estimates, product demonstrations, and signed contracts with new customers. Submitted documentation to Atlanta headquarters for review and approval. Maintained quality control and satisfaction records, constantly seeking new ways to improve customer service

Key Accomplishments:

▪ Helped customers gain approval from the Sonoma County Energy Program which provided affordable and long term financing for energy efficient improvements to homes.

▪ Handled all document submittals to the county simplifying the customers home improvement experience, increasing their satisfaction with the service and increasing sales for the company.

Business owner, Oak Knoll Sidewall Company, Napa, CA

6/96 - 12/08

▪ Handled large building projects in Napa, Solano, and Marin Counties.

Personal and professional references happily provided upon request

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