Customer Service And Childcare

Kenya Freeman

713-***-****

**** *******

Houston TX 77021

*****.*******@*****.***

Objective

To obtain a challenging position utilizing my skills and experience to further my career goal and the goals of my employer. Profile Proactive Team Player whom emphasizes Accountability, Integrity, and a High Level of Performance. Exceptional Time Management and Multitasking Skills. Highly Detail Oriented with extensive Sales and Team Management Experience.

Experience

Time Warner Cable Irving, Texas 02/2008-01/2009

• Highly Detail Oriented with extensive Sales

• Update and Create new Cable Accounts

• Running Risk Management

• Informing customers of current promotions

• Overcoming Objection

• Using 5 step Sales Process

• Completed 5 week sales training

Verizon Communications Irving, Texas 11/2007 – 02/2008

• Quality Assurance Specialist/Customer Service

• Participated in the design of call monitoring formats and quality standards

• Utilized quality monitoring to evaluate effectiveness of training and share observations with the Training Department

• Performed quality monitoring and provide trend data to management team

• Used quality monitoring data management system to compile and track performance at team and individual levels

• Employed coaching techniques to provide continuing feedback to Customer Care Representatives

• Provided feedback to supervisors and managers on statistics, strengths and opportunities and participated in customer satisfaction analysis a

• Trained and enhanced coaching and staff development skills, writing skills, business knowledge, and other training as necessary

• Planned and participated in regular call calibration sessions for customer care management and participated in focus groups, remote monitoring sessions and training classes

Home Health Options Dallas, TX 02/2005 09/2007

• Recruiter/Marketing Executive

• Place and recruit good candidates

• Sell Contracts to Nursing homes, Doctors, etc.

• Fix and repair the computer system

• MS Excel, MS Power Point

References Available Upon Request

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