Collections Specialist
Resume:
Nicole Hill-Hollins
Fresno, TX 77545
*************@*****.***
Objective: To obtain a position in the Accounting field, that allows me to utilize my Accounts Receivable, Customer Service and Credit/Collection skills.
Professional Experience:
January 2008-April 2008- Johnson Supply, Inc.
Credit Representative
• Evaluate the stability and creditworthiness of potential and existing customers.
• Analyze financial data sent by customers.
• Assist with Cash Applications.
• Work with customer service, sales and counter agent to resolve issues that create credit blocks.
• Review/update credit files and credit lines according to credit policy and procedures.
• Review accounts receivable aging frequently, contacting delinquent customers to resolve past due amounts.
• Send “Intent to Lien” notices on past due jobs. Contact General Contractors for payment status on past due jobs.
• Participate in monthly NACM meetings. Document all account activities in computer files.
April 2006-December 2007- Key Bank, N.A. (dba: Key Equipment Finance)
Collections Senior Lead
• Review and analyze workout resolution to seriously delinquent contracts.
• Review/audit the status of accounts in the Collections Specialists control.
• Develop daily, weekly and monthly strategies and action plans.
• Meet with Team Lead at regular intervals to provide results as well as discuss individual Collections Specialists performance.
• Approve completed collection efforts on accounts just prior to the Recovery Team.
• Monitor collection calls between Collections Specialists and customers.
• Participate in budget preparation.
• Lead training and support of new hires and temporary employees.
April 2002-March 2006-Key Bank, N.A. (dba: Key Equipment Finance)
Collections Specialist
• Collecting of past due receivables and arranging the workout of past due contracts.
• Review and analyze past due contracts.
• Assist customers in payment by phone transactions, as well as other “quick” payment methods.
• Produce a high volume of outgoing calls while at the same time receiving incoming calls.
• Document collection activities in computer files.
• Resolve complicated billing items including payment mis-posting of payments.
• Send customer 30, 60, and 90 day demand letters.
• Skip trace.
March 2001-March 2002- Blue Cross Blue Shield of Texas
Coordination of Benefits Claims Examiner/Collections Representative
• Processing medical claims by coordinating benefits with Medicare, Medicaid and other commercial insurance providers.
• Follow-up on claims to assure compliance with company policies to avoid being assessed penalties.
• Research billing items. Resolve any past due collection fees/charges with commercial insurance providers.
January 2000-March 2001-Century Maintenance Supply
Credit Manager
• Maintaining daily activities of credit accounts.
• Set up accounts and determined high credit limit. Increased credit limits.
• Collected on delinquent accounts.
• Sent customer 30, 60, 90 day demand letters.
• Quarterly write-offs.
• Document collection activities in computer files.
• Notified Customers, Sales Representatives, and store managers of all changes, additions and balances on accounts.
• Monthly reports to National Credit Manager.
December 1997-December 1999-Prudential Healthcare
Quality Claims Auditor/Collections Representative
• Auditing claims entered into computer files by Claims Examiner.
• Recorded and reported quality and production calculations for Claims Examiners daily.
• Adjudicated Medical, Dental, Medicaid and Medicare claims, ensuring that either the Member or Provider obtains the most accurate disbursement.
• Recovered past due monies from Providers/Members.
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