Customer Service Administrative Assistant

Harriet Langlois

*** * ***** ****

Stratham, NH *3885

603-***-**** *******@*****.***

Lindt & Sprungli, USA, One Fine Chocolate Way, Stratham, NH 03885 Phone 778-8100

October 2011 – February 2012

Administrative Assistant /Marketing Temp

Provide administrative support to the VP – Operations including filing, composing and typing correspondence, answering telephone and directing callers, and responding to requests for information.

• Make travel arrangements for members of the Operations Department.

• Coordinate weekly and monthly minutes of Operations meetings, including Power Point design.

• Post monthly Operations statistics on the appropriate bulletin boards.

• Create and maintain Operations Department Paid Time Off records.

• Maintained LINDOR portfolio

• Prepared LINDOR components for re-launch of new packaging.

• Directed consumer complaints

• Launched new projects and ensured routing for on-time signature

• Duty Free Travel Retail organization of new US labeling

Bottomline Technologies, Inc. 325 Corporate Drive Portsmouth, NH 03801, Phone 603-***-****

September 2008 – February 2011

Sales Operations Coordinator.

• Created all Sales Orders for 3 product lines for North America maintenance renewals

• Maintained bankruptcy records

• Assisted A/R, posting lockbox daily.

• Maintained Customer Maintenance cards

• Generated sole source letters per customer requests.

Heidelberg/Goss International, 121 Broadway, Dover, NH 03820, Phone 603-***-****

June 2004 to May 2007

Customer Service Coordinator

• Provided direct support for two managers and three supervisors.

• Additional support for Tech Support dept and Contiweb.

• Generate service orders for sixty-four Mechanical and Electrical Field Service technicians.

• Responsibilities include: Weekly SAP queries, posting field service reports for all groups, handling customer surveys, additional phone support for other administrators, and various related tasks.

Flextronic International, 166 Corporate Dr., Portsmouth, NH 03801, Phone 603-***-****

March 2000 to October 2003

Executive Administrative Assistant

• Volunteered to assist in preparation for move to new company location at the Pease Trade Port. Worked closely with designers, contractor and outside personnel to meet construction goals. Also coordinated fabric and color selections for the new business space.

• Liaison between senior management and hourly employees.

• Implemented Employee Discount Program, enlisting local merchant participation and negotiating discounts.

• Negotiated a 75% savings on office furniture during the new construction of the 3 new facilities at the Pease Trade port.

• Responsible for all company travel, negotiating discount rates for hotels and car rentals.

• Managed service for internal business machines and copiers.

• Responsibilities also included: Planning quarterly events, mailroom management and Customer service representative for the RMA department.

Cabletron Systems, Inc., Ten Rod Rd, Rochester, NH 03020

January 1987 to March 2000

Administrative Assistant

• Support for Director of Manufacturing and seven managers.

• Coordinated employee events, fund-raisers, and off-site conferences.

• Responsible for company travel.

• Handled professional correspondence and performance reviews.

• Responsibilities also included scheduling appointments, answering and directing phone calls, sorting and distribution of weekly payroll, maintaining accurate department lists, and other related tasks.

Education

Northeastern Institute of Whole Body Health Massage Therapy

2002 – 2004

Course work in General Accounting, General Business

Somersworth High School, Somersworth NH

1976 - 1980

Skills:

In-depth experience in Microsoft Office tools, including Word, Excel, Power Point, Access, Outlook and Outlook Scheduler.

Experience in database/reporting tools including BAAN and SAP.

Direct experience in front office management and inclusive duties, such as reception, appointment management, and customer service.

Highly organized, self-managing, ability to prioritize, and goal oriented with polished telephone and interpersonal skills.

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