Passionate Customer Service Representative

Colombe Rosie Hylton

**** ********* **.

Boynton Beach, FL 33426

Objective: Full-time employment & continued skill development

Career Qualification Profile:

Dedicated Customer Service Representative with 10 years experience handling various aspects of customer service in a variety of settings. Resourceful problem-solver and team oriented professional.

Key strengths include:

~Highly organized/detail oriented

~Interacts well with consumers

~Able to set and meet deadlines/goals

~Record keeping/data entry/85 wpm typing speed

~Strong “hands on” learner

Work Experience:

RSS Laboratories Delray Beach, FL 2008~2009 Customer Service Rep.

Responsibilities: Checking in patients and samples, answering phones, problem-solving for clients, meticulous data entry, filing, and various basic office duties.

Anchorage By The Sea Ogunquit, ME 2007~2008 Housekeeper

Responsibilities: General cleaning, laundry, and team-work.

Summer Village Cottages Wells, ME 2007~2007 Housekeeper

Responsibilities: General cleaning, interacting with clients, and assisting with various activities.

Mill St. Market and Deli Springvale, ME 2006~2007 Store Associate

Responsibilities: Cash handling, inventory, stocking, sales, preparing and serving food, and providing excellent customer service.

Handy Ma’am Housekeeping Palermo, ME 2005~2006 Office Assistant/

Housekeeper

Responsibilities: Scheduling appointments for clients, answering phones, filing, inventory, as well as general cleaning in clients homes as necessary.

CNF Enterprises Augusta, ME 2005~2005 Telemarketer

Responsibilities: Cold calling and building a referral base of clients, setting appointments, filing, and supervising co-worker with a positive attitude.

D&E Johnston Inc. Augusta, ME 1999~2002 Activities/Social Services Director

Held the following positions/titles: R.C.A., C.R.M.A., R.C.S.-1, Primary Charge Aide, Activities Director, and Social Services Director. Duties included but not limited to: assisting residents with daily living, dispensing medication, reviewing medical records, writing daily and monthly progress notes, planning and executing activities, advocating for residents rights, and supervising/training employees. Also, worked closely via telephone with several agencies and doctors offices.

Education:

Capital Area Technical Center Augusta, ME 1999 G.E.D./ C.N.A.

Also received extensive on the job training, attended several inservices and classes as required.

References upon Request

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