Joy Flanagan

** ******** ****, *********, **********, Co. Laois, Ireland

email: t7rag0@r.postjobfree.com

mob: +353-**-***-****

Personal Information

Nationality: Irish

Date of Birth: 24.08.78

Languages: English (Native), German (Medium), French (Basic)

Key Strengths

• Extremely hard working, self-motivated with a strong desire to succeed.

• Over six years experience working in fund administration.

• Excellent computer skills including in-house accounting software and Microsoft programs.

• Ability to meet daily and monthly deadlines.

• Excellent problem solving abilities.

• Superb people skills and a strong team leader with ability to facilitate and support a team to strive for excellence.

Skill Set

I have worked on numerous different funds with varying product types including futures, options, equities, foreign exchange, CFDs and CDS’. I also have an ear for languages and would be willing to learn a new one to facilitate a new position. I am very excel-literate and am comfortable with complicated formulae.

Work History October 2008 – Present:

Fund Accounting Manager; International Fund Services (Ireland), A State Street Company

• Lead and motivate a team of 2 supervisors and 4 fund accountants, as well as staff in general.

• Responsible for the quality of service to assigned clients.

• Perform and monitor quality and internal controls for all team deliverables.

• Plan and manage the daily processes and the effective utilisation of resources with the support of the AVP.

• Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and AVP informed of issue.

• Ensure that Key Performance Indicators are produced and dispatched as required.

• Ensure adherence to internal policies and procedures.

• Manage absences, time keeping and holiday/cover arrangements within the teams.

• Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.

• Participate in the development, testing and implementation of new systems and products.

• Assist with planning and management of all relevant project work.

• Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.

• Co-ordinate and implement training and development activities for individuals and the team.

• Provide coaching, guidance and support to staff on technical, professional and client issues.

• Agree goals, monitor and appraise the performance of team – providing regular formal and informal feedback ensuring corporate deadlines are met.

• Assist with recruitment of new staff through interviewing candidates.

• Conduct regular and structured team meetings ensuring action points are followed up.

• Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison.

• Manage and complete client transition and take on of new funds.

• Driving force behind new team processes to facilitate the completion of the same work load with less staff.

• Mentor to fund accountants on other teams.

• Complete audit process including Financial Statements and Financial Highlights.

June 2006 – October 2008:

Fund Accounting Supervisor; International Fund Services (Ireland), A State Street Company

• Responsible for reviewing the Daily Packs of 4 Fund Accountants.

• Completing Month End packs.

• Participating in audit process.

• Contributing to the goal setting of subordinates.

June 2004 – June 2006:

Fund Accountant; International Fund Services (Ireland), A State Street Company

• Responsible for completing Daily Packs.

• Contributing to the Month End packs.

September 2003 – June 2004:

Substitute Secondary School Teacher; Gairm Scoil Mhuire, Thurles, Tipperary, Ireland.

• Primarily covered Business Studies French and Maths but also covered additional subjects when necessary.

June 2003 – September 2003:

AES, Nenagh, Tipperary, Ireland.

• Summer job dealing with customer account fee collection of a waste management company.

January 1999 – September 2002

Supermarket Staff, Costcutter, Thurles, Tipperary, Ireland.

• Put myself through college working in a supermarket, saving enough to take the final year off from working to concentrate on my exams.

Education 1999 – 2003: Tipperary Institute, Thurles, Tipperary, Ireland

Bachelor of Business Studies (Hons) Degree - (Small & Medium Enterprises)

• Business Stream, Management Stream, Marketing Stream, Finance/Accounting Stream, IT Stream and French.

1996 – 1997: Pearse College, Crumlin, Dublin 12.

Certificate in Business Studies (Languages)

• Word Processing, Computerised Book-keeping, Communications, French, German, Beginners Russian, Business Studies, Marketing Practice, Economics

Extracurricular activities I love to read. I played numerous sports when I was younger but have found it hard to commit to team sports with work and family commitments. I also enjoy travel and have been fortunate enough to have travelled to numerous countries. To date I have visited Britain, Spain, France, Egypt, Dubai, Abu Dhabi, Thailand, Vietnam, Hong Kong, Maldives, Dominican Republic, Mexico, Las Vegas and in 1997 I spent 3 months working in Germany.

John Quinn

Senior Vice President

International Fund Services Ireland, A State Street Company, Chestnut House, Millennium Park, Naas, Co. Kildare, Ireland.

Tel: +353-*-***-****

t7rag0@r.postjobfree.com

Keith O’Malley

Assistant Vice President

International Fund Services Ireland, A State Street Company, Chestnut House, Millennium Park, Naas, Co. Kildare, Ireland.

Tel: +353-*-***-****

t7rag0@r.postjobfree.com

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