Customer Service Manager
Resume:
Max King
Security, CO *****
************@***.***
Customer Support and Manufacturing Professional with 20 years of experience working in fast-paced manufacturing environments
Skills Summary:
• 13 years of experience building, debugging and maintaining test fixtures as a Test Technician
• 10 years experience serving in a supervisory/Manager capacity managing between 5 to 50 employees in a fast paced manufacturing environment and providing exceptional customer service
• Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills
• Trustworthy, ethical, and discreet, committed to superior customer service
• Confident and poised in interactions with individuals at all levels
• Detail oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:
• Customer Service & Relations
• Computer Operations
• Office Equipment Operations
• Problem Solving
• Verbal & Written Communication
Professional Experience:
MJEnterprises (Colorado Springs, CO) April 08 –Sept 09
Computer Technician
An independent self-employed computer repair and consulting service for home network configuration.
• Responsible for troubleshooting and repairing computers for hardware and software issues
• Consulted and configured small home networks
• Performed and scheduled preventative maintenance for customer computers
• Trained and worked with customers on using antivirus and various other software applications
• Educated customers on how to maintain their computers and reduce virus threats
• Built customer base through word of mouth and other marketing strategies
• Researched and purchased hardware and software to minimize cost to customers
Atmel, Inc. (Colorado Springs, CO) June 02 -Jan08
Work-Flow Coordinator
A 2500 employee division of a semiconductor integrated circuits manufacturing company specialized in designing/manufacturing advanced semiconductors for consumer, communications, computer/network, security, industrial/medical, automotive and aerospace industries
• Responsible for product distribution to appropriate tool sets to maximize through put and machine utilization as well as on time delivery, utilizing a WIP process
• Supported all areas of the photo department consisting of coat, expose, develop, metrology, develop inspect and engineering
• Manufactured semiconductors utilizing various high tech precision machines.
• Responsible for various production areas of the photo department including coat, develop, and expose.
• Communicated daily with management, engineering and other workflows in regards to status of product and equipment
• Awarded MVP (Most Valuable Peer) on several occasions
MJ Enterprises (Colorado Springs, CO) June 00 – June 02
Computer Technician (Contract)
A small consulting service with 3 employees specializing in troubleshooting/repairing computers and consulting for small network projects in the consumer market
• Build and configure personal computers to client specifications to include providing hardware and software integration services for consumers in a Windows environment
• Troubleshoot and configure small home networks and supported various hardware and software applications
• Reduced security threats for customers through hardware and software and hardware implementations
• Supported up to 15 customers on a daily basis
• Managed pay-role for 3 staff members
• Established strong relationships with key customers and grew revenue by 22 percent in the first year
Dynamic Details Inc (Anaheim, CA) March 96 – June 00
Test Manager
A 600-employee division of a prototype printed circuit board manufacturing facility specializing in the design and manufacturing of time critical prototype printed circuit boards for the networking, industrial, medical, automotive and aerospace industries
• Oversaw and managed all aspects of the electrical test department including test engineering, rework and the drilling department managing a staff of 50 employees
• Researched, developed and implemented new innovative test solutions
• Trained and monitored 35 operators in test department, fixture assembly and rework
• Developed and implementing strategies to cross train staffing in other areas to provide flexibility
• Provided assistance and support to the Director of Quality in communication with customers to resolve problems
• Worked with customers, outside vendors, equipment suppliers and parts suppliers
• Designed and developed a fixture storage/retrieval organization system increasing capacity and through-put by 55 percent also reducing labor cost
Circuitest/Axtech, Inc. (Newport Beach, CA) Jan 87 – Feb 96
Test Technician/Supervisor
A PCB testing facility with 42 employees specialized in testing sub straights, loaded assemblies, flex-rigid and ceramic printed circuit boards
• Served in a Supervisor capacity overseeing 10 direct reports and directing all second shift activities, including preparation of tooling, road-mapping, wire-wrapping of dual access fixtures and electrical testing of all products for continuity and leakage
• Communicated with customers regarding scheduling of orders and resolving product processing issues
• Responsible for performing periodic and annual performance evaluations of all employees on second shift.
• Ensured the completion of training and comprehension concerning the quality element of electrical testing.
• Worked in an Inside Sales Rep capacity performing quotes for customer projects including pricing and turn time based on the cost of material and testing elements of the boards.
• Reduced staffing levels by 20% by eliminating redundant labor saving the company about 10K per month.
• Served in a General Manager capacity for 2 years
Previous Employment:
Brazer, RUSSELL COIL (Brea, CA) 1986-1987
Sales Associate, MJWHOLESALES (Cerritos, CA) 1984-1986
Certifications:
• A+ certification New Horizon Computer Learning Center (2000)
Education and Training:
• Completed a 4-month Electronics Assembly & Technology Program, Golden State School (Anaheim, CA)
• Completed a 2-week Leadership Program while with DDI (Colorado Springs, CO)
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