Customer Service Engineer

Maged Youssef E-mail: *******@*******.***

Cell: 813-***-****

OBJECTIVE

To obtain an entry level position where my skills, interest and college degree can be used in order to expand the performance of the organization and get the opportunity for growth in these areas.

PROFESSIONAL EXPERIENCE

MyCom August2011- recent

NSS engineer

T1’s disconnect ( NODE B / MSN / DACS / RNC )

Migration from ATM to IP4

Compulink June 2010 – February 2011

Electronic Assembly Assembly electronic components with the use of blueprints, schematics or written work instructions. Worked fitting or soldering parts together. Used hand tools and test equipment to build electrical components. Worked shrinking, epoxy, soldering, cable conductivity test, machine operator.

Shell Gas Station January 2010–May 2010

Sales Clerk/Customer Service customers face to face Deal directly with Answer customers’ questions. Compute and record total of issue receipts, refunds, credits or change due to customers. Handle and resolve customer complaints.

Telecommunications Engineer, Oct. 1989 to September 2009

Egyptian Radio & Television Broadcasting Station, Luxor, Egypt

Supervised Operations and Maintenance of Radio Satellite and Fiber Optics networks used for Radio and Television Broadcasting which included Harris, Toshiba, NEC and SEL equipments. Provided maintenance and repair of various broadcast equipment. Provided specifications and estimates of new installed equipment and supervised installation and configuration. Prepared reports to upper management on operations status and issues that needed attention.

Repair Depot Manager (Part Time) Oct. 1989 to September 2009

Electronic Appliances Maintenance Center, Luxor, Egypt Troubleshot, Repaired and Supervised repair activities of consumer electronics including TV, Amplifiers, Digital/Analog video recorders and Cameras. Interfaced with customers and resolved technical and logistics problems Prepared and ordered spare parts based on common failures.

Maintenance Engineering Manager (Part Time) Oct. 2002 to September 2009

Flash International Nile cruise, Luxor, Egypt

Performed Managed preventive maintenances of communications and electrical systems and monitoring devices on board of various cruise ships which included telephone networks, sound and light systems, CCTV system, generators and key access system.

EDUCATION AND PROFESSIONAL DEVELOPMENT

B.Sc. of Science degree in Electrical Engineering majoring in Electronics and Communication 1987

Assiut University, Assiut, Egypt

SKILLS

Knowledgeable of Personal Computer basic applications. Excellent Troubleshooting skills, problem solving,.soldering,oscilloscope,pattern generator.. Organized skills in Research, Reporting and recommending solutions to technical problems.

REFERENCES Available upon request.

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