Customer Service Representative

Joseph Schmalke

*** **** **. *********, ** *****

Cell: 646-***-****

Email: *********@*****.***

Website: www.josephschmalke.com

Shalom House, Portland, ME June 2009-Present

Independent Living Skills Specialist

Production of weekly, quarterly, and Annual progress notes for our clients

Coordination of care of clients with their health care providers

Engage and work alongside severely mentally ill clients in a residential setting

Distribution of medication to clients, General house maintenance

Emery Waterhouse, Portland, ME February 2008 - March 2009

Marketing Production Coordinator

Executed design and layout of all product bulletins, promotional materials and catalogs for distribution to 700+ independently owned hardware stores and lumber yards throughout the Northeast

Updated company website weekly with new items and vendor changes

Coordinated with print houses to ensure jobs meet all specifications (color, paper, layout, budget, deadlines, etc.)

Updated customers regarding current promotions as needed

Distributed all flyers, catalogs and bulletins via direct mail

Responsible for the layout and design of all staff business cards

Maintained a complete list (200k+ items) of vendor products and pricing

Freelance Graphic Design Artist and Illustrator September 2005 - Present

Designed concert posters, album covers, flyers, comic books, postcards and other media

Authentic Entertainment, Los Angeles, CA May 2006 January 2008

Assistant Editor, Post Production Assistant

Digitized and transcribed tapes for award-winning reality television shows

Made string outs, groupings, and multi-clips for writers and producers

Created Music EDLs, DVDs and QuickTimes

Adjusted the resolution on footage and created external drives

Loaded tapes and setting times for music cue sheets and onscreen graphics

Assisted producers as needed organized tape library, delivered AV materials to off-site locations and made travel arrangements for production teams

Dick Blick Art Supply, Los Angeles, CA October 2005 - September 2007

Customer Service Representative

Fountain House, Inc., New York, NY April 2004 -September 2005

Social Worker, Farm Liaison

Engaged and worked alongside severely mentally ill clients

Assisted severely mentally ill clients with all aspects of community support services including: Medicaid, food stamps, student loans and housing

Prepared and submitted monthly progress notes and reports on clients progress in a consistent and timely manner

On a monthly basis, enlisted groups of clients to visit organizations farm to care for alpacas, llamas and other livestock as part of therapy

Education

University of Massachusetts, Bachelor of Fine Arts, magna cum laude

Computer Skills

Photoshop, Illustrator, Flash, Corel Painter X, Microsoft Word, Excel, Access, Adobe Acrobat, DVD Studio Pro, Quark, QuickTime, PageMaker, Catalog Edit, Object Publisher and Final Cut Pro

References Available upon request

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