Ready and Willing worker!
Resume:
Dwight Horton Jr.
Nashville, TN 37207
**********@*****.***
QUALIFICATIONS SUMMARY
Over 5 years of responsible experience in customer service and data based related projects. My strengths include training and problem solving in an effective and efficient manner. Demonstrating and recognizing the ability to motivate, coach, and build a support team. A flexible team player that is able to work under pressure and in a multi-tasked environment. I am polite, punctual, and prepared for all that I encounter throughout my daily endeavors. I am skilled in and on the Microsoft word and works programs. I am a very dependable person and employee.
EDUCATION
Hunters Lane High School, Nashville, TN
1998-2002
* High School Diploma
Middle Tennessee State University, Murfreesboro, TN
EMPLOYMENT
2007 Napa Auto Parts
-Delivery driver
Provides pick up and delivery of many different auto parts to and from clients in surrounding areas of Nashville. Receives payment for services and fills out all paper work needed and promptly delivers monies back to store to complete each transaction.
2007- present Walden Security
-Security Officer
Duties include locking and unlocking of doors performing daily and nightly rounds of assigned building or posts. Keeps watch over employees and visitors, ready to handle any situation that occurs in a very timely and effective manner. Assists with appointment setting and sees to it that the appointee gets to the proper place at the proper time.
2004-2006 Iron Mountain Records Management
Nashville, TN
-Records Center Specialist
-Courier
-Outbound Coordinator
Providing storage and related services for major media, including paper, computer disks and tapes, microfilm and microfiche, master audio and video tapes, films, optical disks, x-rays, blueprints, and boxes.
Provides courier pickup and delivery, filing and retrieval, destruction of records, database management, customized reporting and consulting services. Has responsibility for controlling daily operations for assigned record area within the city in a cost effective and customer satisfactory manner.
Evaluating record center operations. Building internal and external relationships through exceptional problem solving, ownership, and follow through. Establishing and meeting/exceeding department service goals. Ensuring prompt and accurate completion of all service requests by customers. Interfacing and coordinating with customer service and account management. Communicating effectively with employees regarding operational or other changes. Assisting in facility tours. Research and resolve service issues and assist in developing long term solutions.
Responsible for completing data related special computer requests submitted through the SAFE KEEPER PLUS system. Requests processed fall into the following categories: data manipulation, initial move projects, custom reporting, custom label production, data matches, call ticket resolution and DBS support.
Identifies and resolves functional and technical issues as they relate to each request. Analyzes data and makes recommendations based on analysis. Contributes to teamwork environments by participating in meetings and assisting other members of the group as needed. Ensures error free results. Communicates verbally or in written form in order to clarify requests or to report the results after processing.
2003-2004 Arbys
-Cashier
-Sandwich Prep
-Maintenance
Employee will provide quick and friendly service to all customers.
Greets customers and seats guests in buffet.
Cleans areas as needed, including counter tops, sinks, display shelves, tables, storage areas and lounge areas at assigned station.
Handles and solves any concerns and questions customers may have.
Performs all side work and stocking of supplies at assigned station. Meets the
attendance guidelines of the job and adheres to regulatory, departmental and company policies.
References Available upon request
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