Customer Service Management

MARTI GREENMAN

**** ******** *** ** 320-***-****

Hutchinson, MN 55350 *****@********.***

OBJECTIVE:

To obtain a position that utilizes my education in Business Administration and my past experiences.

EDUCATION:

Bachelor of Science in Business Administration Colorado Springs, CO

March 2012

¬Colorado Technical University, Colorado Springs, CO

• ¬G.P.A.:3.94 (4.0)

• Human Resource Management, Financial Management Principals, Business Decision Making, Organizational Change

Associate of Science in Business Administration February 2010

Colorado Technical University, Colorado Springs, CO

• ¬GPA: 3.83 (4.0)

• Business Math, Financial Accounting Practices, Business Algebra Fundamentals of Management,

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Registered Dental Assistant 1983

Canby Technical College, Canby, MN

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PROFESSIONAL EXPERIENCE

AUTO PULL SPECIALIST

Shopko Hutchinson, MN 10/2011-present

• Pull merchandise from back and stock shelves

• Customer service

• Fork lift operator

REGISTERED DENTAL ASSISTANT 12/1990-12/2010

Lobeck Dental Hutchinson, MN

• ¬Radiation Safety Officer (10 years).

• Designed employee manual and Job Descriptions

• Direct Patient care

• Patient calls

• All duties required of RDA

• Insurance

• Billing

• Scheduling

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OFFICE MANAGER 5/2000-12/2010

Lobeck Dental Hutchinson, MN

• ¬Established HIPAA compliance

• Initiated OSHA Manuel

• Payroll

• Staff management

• Revised employee review forms

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QUALIFICATIONS

• Detail orientated

• Multi-tasker

• Great Communication Skills

• Maintained 98% collection ratio

• Positive Attitude

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HONORS / AWARDS

• Business Concepts (CTU 12/2009)

• Management (CTU 02/2010)

• Business Fundamentals (CTU 11/2010)

• Health care CPR certified

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VOLUNTEER EXPERIENCE

• Vineyard United Methodist Church Sunday school teacher (10 years)

• Vineyard United Methodist Church Sunday school superintendent (2 years)

• Heart Association neighborhood chair

• Hutchinson Hockey Association Fund raising co-chair

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COMPUTER SKILLS

• Microsoft office: Word, Excel, power point, and Outlook

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REFERENCES

• Available upon request

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Contact this candidate