Tracy Qamou

Experience:

August **** to January 2011, TMX Finance, VP of Talent Acquisition, Savannah, GA

• This was a four month change management project to build a national recruiting team, update and streamline recruiting processes as well as implement systems and tools to support the hiring manager group

• Completed Hiring Manager training: EEOC and Interview training, process and system training

• Hired and trained a national field recruiting team to support over 500 retail locations.

• Implemented and launched an applicant tracking system with HRIS integration and hiring manager training

• Developed a multi-pronged, national sourcing strategy to include: social networking, local field recruiting, internet search and post, direct sourcing methods and military recruiting campaign

Director of Recruiting Operations

October 2000 to August 2010, Manpower Business Solutions (grandfathered into Manpower in 2008 through CRI acquisition), Las Vegas, NV

• Reported to Managing Director of MBS

• Winner of Manpower’s Circle of Stars Award for 2009 Achievements

• Was assigned leadership of MBS overall operations in Oct. 2009: implemented processes that immediately increased revenue earnings by $250,000 a month.

• Team Consisted of Senior Recruiting Managers, Training Manager and Project Managers that reported directly to me. Indirect reports included: Team Leads, Recruiters, Associate Recruiters, Sourcers, On-boarding Specialists, Recruiting Coordinators, Trainers and Training Coordinators located virtually throughout the nation as well as in our corporate locations in both Torrance, CA and Milwaukee, WI. Overall team size averaged 200.

• Responsible for identifying best practices within Applicant Tracking Systems and HRIS; working with end user groups to identify effective reporting and field development, working with developers to implement fields to yield efficient reporting, training development for all users

• Development and roll out of Management Training Program, Recruiter training program, Interview training program, Sourcing strategy training program, Sales training program

• Validate success characteristics within clients to develop and implement candidate assessments targeting success characteristics; behavior based interview guides, role play scenarios, on-line and onsite skills assessments. Have experience with over 300 skill and personality assessments.

• Implementing employer branding initiatives through advertising, candidate communications, consistent processes that give candidate a positive company experience whether or not they are hired

• Implementation of hiring manager surveys to measure the success of a talent acquisition program

• Implementation of candidate surveys to assess the candidate experience throughout the recruiting and hiring process and ensure successful employment branding

• Created and implemented ground breaking metrics and analytics to show return on investment, improved retention and increased quality of hires

• Consistently building and implementing recruiting, hiring and on boarding processes for clients with locations across the nation to improve efficiencies and ease of use for both hiring managers and candidates.

• Launched Off Shore Sourcing team in Manila

• Responsible for P&L to include operating costs versus revenue being earned through client billings. Ensure invoicing accuracy. Develop budgets for direct reports.

• Work with executive team and hiring managers directly to forecast hiring needs in advance, as well as to assess current talent for succession planning.

• Led Change Management initiative to bring together Wachovia Securities and Wells Fargo Advisors hiring managers, training departments, recruiting staff and processes to create a cohesive recruiting and on boarding process that was embraced by all with a sense of excitement by utilizing Kotters Change Management methodology.

• Responsible for daily influencing of decision makers and executives internally at Manpower and externally within client groups.

• Mentoring of team leads and project managers resulting in increased responsibility and elevated roles within organization

Senior Director of Recruiting

October 2000 to April 2008, CRI, Las Vegas, NV

11/2006-04/2008, Senior Director of Recruiting

05/2003-11/2006, Director of Recruiting

06/2001-05/2003, Recruiting Manager

10/2000-06/2001, Senior Recruiter

• Reported directly to CEO and President

• 2007, Won “Trim the Sails” Award for taking the current applicant tracking system structure for reporting from a 5 hour process down to a 30 minute reporting process

• Developed and implemented ATS training for all levels of end users through new system integrations

• Developed and implemented employee training program to elevate current employee skills. 2 Entry level employees that completed program are successful in management roles within Manpower currently. 3 Entry level employees are currently top sales performers. Training program increased overall team performance by 34% within 90 days of completion.

• Creation of documents and tools to determine specific job requirements

• Recruited C-level executives for KB Home; President over KB Home Mortgage, CFO, CEO

• Implemented and launched Wells Fargo Advisors national Financial Advisor in Training Program. Within first 12 months of program launch, Advisors coming out of training were consistently averaging an additional $1 million in assets gathered in first 3 months of production. Increased programs diversity hiring by 22%. Increased employee retention by 36%

• Developed and completed Hiring Manager training for Wells Fargo Advisors to 1300 branches across the nation (VP’s, Managers, Assistant Managers) focusing on the hiring process, interview guides and tips, behavioral interview training, the ideal candidate profile to ensure success, EEOC

• Launched nationwide multi-unit Sales Hiring initiative for KB Home; hired and trained 500 sales reps each year for 3 years

Senior Production Recruiter

June 1997 to October 2000, Countrywide Home Loans, Los Angeles, CA.

• Responsible for recruiting and on boarding with a focus operations and sales roles in production branches throughout the nation.

Awards:

• 2009, Manpower Circle of Stars

• 2008, Stevie Award, National recognition, “Best Recruitment & Training Process” for AG Edwards “Financial Advisor in Training”

• 2007, Trim the Sails Award, for Applicant Tracking System reconfiguration that reduced reporting time from 5 hours to 30 minutes.

Systems Used: Microsoft Outlook, Lotus Notes, Cognos, Clarity, JD Edwards

CRM: Avature, SalesForce

HRIS: PeopleSoft, UltiPro

ATS: PeopleCapital, Taleo, BrassRing, eRecruit, iCims

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