Customer Service Manager

Mateo Hernandez **** Valley Hedge, San Antonio, TX 78250 Email: *********@*******.*** Cell:210-***-**** Objective: To acquire a position that will be mentally challenging in a fast pace, team oriented environment with an opportunity to gain new skills and draw on a previous knowledge base. Education: Clark High School, San Antonio, Texas Northwest Vista College, San Antonio, TexasEmployment: Nov. 2004- Jan. 2012 Cheesy Janes – San Antonio, Texas Kitchen/Assistant Manager Supervising 20+ employees Conduct interviews and hire new employees Conduct employee training of host, servers, and cooks Creates employee schedules Assist with employee evaluations /Terminations Cash handling and balancing with daily bank deposits Complete opening/closing store paperwork Process all inventory, truck orders, and deliveries Customer service Resolve complaints or service issues Completed management training and attend weekly management meetings.June 2002– Nov. 2004 Jack in the Box- San Antonio, Texas Assistant Manager Supervising 20+ employees Cash handling and balancing with daily bank deposits Conduct interviews and hire new employees Conduct employee training Assist with employee evaluations /Terminations Process all inventory, truck orders, and deliveries Customer service Resolve complaints or service issues Completed management training and attend weekly management meetings.June 2001 – June 2002 Country Charm - San Antonio, Texas Production Designer Processing production orders (shirts, caps, jackets, etc.) Conduct inventory Tracking and restocking merchandise Customer service March 1999 – June 2001 Principe De Paz Church – San Antonio, Texas Assistant Manager Supervise afterschool and summer programs Skills: I am a very multi tasked individual with a strong attention to detail. I am highly motivated, which enables me to adjust to all types of working environments and different levels of management. Excellent customer service skills.