Virtual Assistant/Customer Service Rep.

Objective: To secure a home based position well established organization committed to excellence and dedication; and where my experience and knowledge can be properly utilized and I can further my career.

Skills:

Microsoft Word Microsoft Excel Microsoft Powerpoint

60 WPM Spanish Bilingual Customer Service

10-Key Numerics Phone Skills Office Skills

Loan Processing Home Loan Closings Notary

Education: Naples High School, Florida - Diploma

Business Training Institute, - Diploma

Mortgage Broker School, Florida - Diploma

Professional Experience:

June, 2002 - Countrywide Home Loans -

October, 2003 Loan Specialist I

Processed loan documents, scheduled closings,

worked closely with clients, Title Companies, and

Loan Officers to get clients closed as smoothly as possible. Followed up with clients to ensure

proper handling of documents. Monthly meetings to

follow up with Loan officers on loans. Kept a log

of all files, open and ready to close.

October, 2000 - Northern Trust Bank -

May 2002 Loan Processor

Processed loan documents, scheduled closings,

worked closely with clients, Title Companies, and

Loan Officers to get clients closed as smoothly as possible. Followed up with clients to ensure

proper handling of documents. Monthly meetings to

follow up with Loan officers on loans. Kept a log

of all files, open and ready to close

January 1996 Creative Homes

May 2000 Administrative Assistant-(promoted) Loan Processor

Processed loan documents, scheduled closings,

worked closely with clients, Title Companies, and

Loan Officers to get clients closed as smoothly as

possible. Followed up with clients to ensure

proper handling of documents. Monthly meetings to

follow up with Loan officers on loans. Kept a log

of all files, open and ready to close. Began with

company as an Administrative Assistant. Held many

different hats while working here. Assisted in

bookkeeping. Did permitting for the construction

department. Scheduled work for the contractors.

Also assisted sales department with client follow

up.

June 1994 The Tile Man, Inc.

January 1996 Bookeeper

Assisted customer in their purchases, handled

invoices and all customer accounts. Received

payments from clients and handled all questions

regarding billing. Answered phones and handled

any inquiries from clients. Kept inventory stock

in order and typed all sales bids.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate