Customer Service Manager
Resume:
Pamela W. Scott
**** ********** **** - **** **
Vernon Hills, Illinois 60061
************@***.***
Objective
To use my superior leadership skills, dynamic communication abilities and Northwestern University education in a capacity that will enhance an organizations customer base.
Education
Northwestern University, Evanston, Illinois
Bachelor of Science in Liberal Studies (1992 - 1997)
Professional Experience
Caremark Pharmaceutical
Reimbursement Supervisor
January 2003 - August 2010
1. Researched, adjusted and reconciled complex provider payment issues via information received from other departments.
2. Identified and amended severe financial errors throughout the reimbursement process.
3. Generated reports on a regular basis, ensuring all A/R as worked timely and efficiently.
4. Processed enrollments and maintained monthly enrollment logs for clients and providers.
5. Maintained high levels of confidentiality when working with sensitive and personal client, vendor and employee information.
6. Balanced heavy phone contact with the ability to expeditiously respond to customer problems and inquiries; while efficiently managing time.
7. Maintained high levels of provider and customer satisfaction.
8. Efficient at collecting on old accounts; and resolving bad debt issues.
9. Worked in conjunction with co-worker's and management to acheive high level action goals; generating dynamic results.
Pamela Scott Continued....
Universal Footcare Products
Collections Manager
January 2001 - January 2003
1. Supervised and trained collection representatives and A/R clerks to effectively communicate with external customers.
2. Improved customer relations by re-training staff to handle customer complaints expeditiously.
3. Maintained high productivity while ensuring superior customer service levels.
4. Analyzed collection files, and provided constructive feedback to improve the overall A/R process.
Computer Skills
Proficient in Windows 98 and 2000, Wordperfect 96 and 2000, Lotus, Quarttro Pro, Excel, Access, Powerpoint, Corel and Outlook Express.
References Available Upon Request
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