UMESH KUKRETY Mobile: 098********

E-mail: t6eloe@r.postjobfree.com

Intend to build a career with leading corporate of hi-tech environment with Committed & Dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

SYNOPSIS

PG Diploma in Retail Management with over 9 years of experience largely in the areas of Retail Operations, Store Operations and Team Management.

Presently associated with Gitanjali Group Division Maya. (Guwahati- Maya by Gitanjali.) As Store Manager & involved in introducing new process & streamlining the existing ones, developing the business & with Top line & Bottom line of business.

Taking care of Retail area of 25000sq ft. With the team size of 65, total turnover of the business approx 5 crore.

Experience in organising promotional activities / events & escalating business, profitability & market coverage. Strong organiser, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics.

CORE COMPETENCIES

- Retail Operations

- Process Creation

- New Process Introduction

- Store Management

- Sales Promotion

- Merchandising

- Back Office Operations

- Client Servicing

- Team Management

ACADEMIA

Full Time Diploma in Retail Management from Somaiya Institute of Management Studies & Research in 2007.

B.A, Economics from Purvanchal University from Uttar Pradesh (1999 to 2002).

Diploma in Aviation & Hospitality management From AHA Academy, N.delhi.

IT SKILLS

MS Office & Internet.

REM & SAP

TP Linux

Genesis

AREAS OF EXPERTISE

Retail Operations: Monitoring effective merchandising at the outlets for product promotion activities. Interacting with clients and assisting them for enhancing brand loyalty and customer retention. Highlighting competitor activities, ensuring that customers have a pleasant shopping experience and completing the duties necessary to run the store in an effective and efficient manner.

Process Management: Ensuring continuous improvements in service levels by benchmarking the best practices. Identifying capacity limitations & bottlenecks and process problems and resolving them via activity changes and resource planning. Ensuring adherence of all store SOP's & effective control on stock losses and implement effective audits.

Store Management: Effectively utilising store space and taking adequate steps on feedback based on customer buying behavior. Ensuring that the staff demonstrates initiative / up-selling. Handling occupational safety & employee relations in the store. Maintaining the stock of material without any variance by conducting stock verification & documentation; Receipts, Issues, Accounting & monitoring the stock of the raw materials. Handling the store management & maintaining reduced inventory levels.

Team Management: Interviewing, hiring & training employees, as well as preparing work schedules and assigning workers to specific duties. Working on talent pool & succession planning of the executives, appraising their KRA based performance & providing feedback on the same.

Top Line Vs Bottom Line: Ensuring the top line will be achieved as well as bottom line will be met. Store VM, Marketing, Inventory will be in control & utilize the maximum resources in store with cost effectiveness which helps to met with bottom-line achievement.

New Store Ventures: Identify the new locations for business setup, catchment analysis. Opened up new store in Hyper, Lifestyle, Discounted formats in Ahmadabad Central, Brand Factory Ghzbd, Pantaloon – Rajouri, Shalimar bagh, Rohini, Sahara – Gurgaon, and Shahdara & in Big Bazaar- Sahara, Gurgaon, EDM Ghzbd, Indralok & Wazirpur.

PROFESSIONAL DETAILS

Since June’2003 to Oct. 2010 working with Pantaloon Retail India Ltd. (Central Mall, Ahmbd.) as Department Manager-( Floor Operations)

Career Path

Joined as Senior Sales Executive in Pantaloon Retail (I) Ltd, June 2003, Sahara Mall, Gurgaon.

Promoted as Asst. Dept. Manager in year of Jan 2005, Gurgaon.

Selected for a PGDRM course from K.J.Somaiya, Mumbai in all over India Competition basis (June 05 to Jan 07).

Again rejoined as a Dept. Manager in Pantaloon – Rohini, New Delhi (New Launched store - Feb 07 to Sept. 07).

Transferred in new concept in North, Brand Factory as PT Brand Manager (Oct. 07 to Nov. 08).

Again getting opportunity to set up new store in Pantaloon – Shalimrbagh (Dec. 08 to Sept. 09).

The Role

Functioning as a Department Manager for Ladies, Kids, Footwear & Toys Department.

Developing new process’s in operations. Follow SOP’s & ensuring adherence to the same.

Handling a total area of 210000 Sq ft. Handling Ladies, Kids, Toys & Footwear category at Central Mall- Ambavadi, Ahemdabad. Attaining Department targets to the tune of Rs.9.50 crores per annum.

Taking care of:

In-store promotions, events & offers at appropriate times. Managing staffs & performance Incentive.

Visual merchandising within the department & at times for the store.

Responsible for Top as well as Bottom line growth. Utilization of different resources with cost effectiveness & efficiently.

Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities.

To ensure that the finance SOP’s are followed religiously and all the finance related activities had been taken place under the SOP’s.

Worked as Sales Associate, Westside, (TRENT ENTERPRISE) – Lajpat Nagar, N.Delhi.

Career Path

Sale Associate ( Jan2002 – Feb.’2003)

Handling the Club west program, a loyalty program of Westside.

The Role:

• To build new customer database and relationship to achieve Sales Target.

• To drive the sales personnel to work for a single goal.

• Inventory Control by keeping updates of Stock Inwards/ Outwards and by physical checks.

Worked as Customer Care Executive with (PVR – PRIYA) –. Vasant vihar, N.Delhi.

Career Path

Customer Relation Exec. (from Nov’ 2001 – Dec’2002)

The Role:

• Handling customer help desk including billing work.

• To handle customer’s queries and complaints.

• Prepare daily and monthly sales reports and give the right feedback to superiors.

INTERNSHIP

Organization : Pantaloon Retail (India) Ltd. (EDM Big Bazaar-Ghaziabad)

Duration : Jul’06-Jan’07.

Role : Management Trainee

Functioning as a Department Manager - for Ladie’s Wear Department at EDM- Big Bazaar, New Delhi. Looking after total area of 10546 Sq ft. Accountable for attaining Department Targets (Rs. 5.75 crores per annum). Taking care of replenishment of stock through H.O & from local suppliers. Handling in-store promotions, events & offers at appropriate times. Handling visual merchandising within the department & at times for the store. Managing staffs including their performance Incentive.

Retail Achievements:-

• Got the Appreciation Letter from CEO – Mr. Ved Prakash Arya (Year - 2006).

• Selected for PGDRM Retail Course (From KJ Somaiya, Mumbai), in all over India entrance exam basis (Year - 2006 – 07).

• Best Brand Manager Certificate from Brand factory (Year - 2008).

• Best Kids category award in All over India Central format (Year 2010).

PERSONAL DETAILS

Date of Birth: 21st Sept. 1978.

Permanent Address: B-44, Shyam Vihar, Phase – 1, Dinpur, Nazafgarh, N.Delhi – 110043.

References Details: Would be provided on request.

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