James A. (Tony) Crawford

** ******** ******, *********, ** 28803

home: 828-***-**** Cell:865-***-****

email: t6ctvp@r.postjobfree.com

Experience:

Skip Trace/IT Support 08-2009 to 09-2011 Finklestein, Kern, Steinberg, and Cunningham Law Manager: Kelly Dicken phone: 865-***-**** address: 1810 Ailor Ave, Knoxville, TN 37921

Locate defendants contact and asset information; Identify and investigate cases of fraud; Adhere to state, federal, and client guidelines; Maintain contact with courts, sheriff departments, and process servers regarding outstanding warrants and summons out for service; Provide front line IT support; Install, maintain, and support local computers, printers, and laptops; Escalate IT issues to IT Administrator as needed; Assist IT Administrator as needed; Serve a Skip Trace & Business Analyst to develop efficient process and procedures; Serve as Training Assistant to develop and refine departmental training procedures and materials. Make recommendations to streamline business practices and reduce fiscal overheads.

Unit Manager (Collections) 08-2008 to 07-2009 GC Services Manager: Jeff Rice phone: 865-***-**** address: 4454 N Broadway St, Knoxville, TN 37917

Managed 8 collectors, including management trainees; Train employees on collection and skip tracing techniques; Monitor adherence of individual state, federal, client specific guidelines and company policies and procedures; Identify and investigate cases of fraud; Administer corrective disciplinary action; Conduct interviews and review employee files for termination consideration; Address escalated collections calls; Submit daily department performance reports to upper management; Review employee time clock entries for accuracy and address corrections as needed; Perform monthly performance reviews; Assist in departmental cross training of management.

Unit Manager (Skip Trace) 06-2005 to 08-2008 GC Services Manager: Jeff Rice phone: 865-***-**** address: 4454 N Broadway St, Knoxville, TN 37917

Managed 20 skip trace investigators, including management trainees; Coordinate skip trace activities across 3 national offices; Train employees on skip tracing techniques; Identify and investigate cases of fraud; Monitor adherence of individual state, federal, client specific guidelines and company policies and procedures; Administer corrective disciplinary action; Conduct interviews and review employee files for termination consideration; Address escalated collections calls; Submit daily department performance reports to upper management; Review employee time clock entries for accuracy and address corrections as needed; Perform monthly performance reviews; Assist in departmental cross training of management. Consolidated skip trace personnel into collections teams to increase office efficiency; Reduced staff turnover by 15% in 2008 through improvement in staff retention due to the success of employee-development and morale-building.

Roamer Support Representative 8-2000 to 6-2005 U.S. Cellular Supervisor: Joseph Mickey phone: 865-***-**** address: 800 Cornerstone Dr, Knoxville, TN 37932

Troubleshoot support calls from cellular customers; accessed cellular switches to examine cellular registrations, call traces and routing information; escalate problems to Roamer Specialists when issued needed addressed other carriers networks; Assign Fraud Protection Pin Codes; Managed 10-person multi-departmental team responsible for increased cooperation between customer service and technical support to provide better customer support while working within assigned budget. Performed data correlation for the Roamer Locator database project; Member of training group visiting various retail locations in- and out-of-state to cross-train sales representatives in customer service and technical support initiatives.

Financial Services Representative 7-1999 to 8-2000 U.S. Cellular Supervisor: Pam Cummins phone: 865-***-**** address: 800 Cornerstone Dr, Knoxville, TN 37932

Collection of delinquent accounts; Suspend/disconnect; Prepare account information for submission to collection agencies; Contact customers regarding Non Sufficient Funds checks being returned; Assist manager and supervisors with various projects as needed.

Military Service:

Field Radio Operator 10-1987 to 9-1989 U.S. Marine Corps Last duty station: Camp Pendleton, CA

Coordinate and monitor radio communications between field and base units; Set-up and maintain base and antennae sites; Maintain various radio equipment, administrative logs, power systems and external generators; Conduct training classes; Maintain resource library; Coordinate training with the Non-commissioned Officer or Officer in Charge.

Education:

M.A.(In Progress)in Criminal Justice - American Public University, Charles Town, WV (Expected 05/2012)

B.S. in Criminal Justice - Bluefield College, Bluefield VA (05/1995)

A.A.S. in Administration of Justice - Southwest VA Community College, Richlands VA (05/1994)

Received certificate for Field Radio Operator training through Twentynine Palms Communications School, USMC 04-1988

Master’s of Arts classes include: Drugs, Justice and Scoiety (CRMJ504), Criminal Profiling (CMRJ531), Forensics (CRMJ522), Organized Crime (CMRJ524), Computer Crime (SCMJ537), Sexual Exploitation of Children (CRMJ515), Police Administration (CRMJ512), Criminology (CMRJ501), Criminal Law (LSTD502), Criminal Justice Ethics (CMRJ500), Criminal Justice Process (LSTD503), Research Methods in Criminal Justice (CMRJ505).

Memberships/Honors/Activities:

Member of American Society of Criminology.

Member-at-Large of the American Criminal Justice Association Lambda Alpha Epsilon national Criminal Justice fraternity.

Member of the following Honor Societies:

Delta Epsilon Tau Honor Society.

Golden key International Honor Society.

Alpha Phi Sigma National Criminal Justice Honor Society.

Pi Gamma Mu International Honor Society for Social Science.

Dean’s List (3.75+ GPA) at American Public University during 2nd,3rd and 4th quarters of 2011 and 1st quarter of 2012.

Mentor through the Global Mentor Network for American Public University/American Military university students (2010-present)

Additional data:

10+ years experience troubleshooting computer hardware, software and network related issues; build PC’s from component parts; network PC’s via Ethernet and WiFi; Installation of operating systems (Apple and Windows); Administer hardware and software configurations; Monitor firewall activity logs; Perform system backups and defragmenting; Configuring and troubleshoot printers.

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