Customer Service Representative

Jenazare Placek

***** ********** ****, ********, ***** 77584 Cell: 832-***-**** : *******@*****.***

Career Overview

Customer Service Representative - Client Relations - Data EntryDedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Hardworking, multi-tasking oriented and versatile.

Core Strengths

• Creative problem solver • Computer proficiency

• Listening skills • Service orientation

• MS Windows proficient • Time management

• Fast learner • Telephone Skills

• Courteous demeanor

• Strong client relations

• Energetic work attitude

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive and peaceful stay.

• Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Front Desk Representative

November 1996 to February 1998

Holiday Inn Express – Hanover, MD

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Assisted customers in person and via telephone.Directed calls to appropriate individuals and departments.

Educational Background

Colegio De San Francisco Javier 4

Palompon, Leyte, Phillipines

High school diploma

Cebu Saint Paul College 2

Cebu, City, Phillipines healthcare

Midwifery

Associate's Degree, Student Body Treasurer

SBLC

Houston, Texas, USA healthcare

Dialysis Technician certification. 6 months on training

Pearland Community College

Pearland, Texas, USA

Banking

Teller training certification, 2 months on training.

Affiliations

Member of Church Organization, KISLAP NG STA ELENA was a Secretary on the organization

Community Service

Volunteer teaching christian child education in church

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