admin/HR
Resume:
NEHA CHAWLA
Mobile: +918********* E-Mail: t64hw9@r.postjobfree.com
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Seeking assignments in Human Resource Management / Operations Management with an Organisation of repute
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SYNOPSIS
A dynamic professional with nearly 9 years of experience in Recruitment, Operations, Office Coordination, General Administration, Process Management and Team management.
Well versed in managing back office functions in co-ordination with internal / external departments thereby ensuring smooth operations.
Adept in ensuring clear lines of communication, close collaboration and the ability to quickly bring the right talent to daily operations issues.
Keen customer centric approach with skills in addressing business priorities and resolving escalations thereby attaining high customer satisfaction scores.
Exceptional communicator with strong negotiation, problem resolution and client need assessment aptitude.
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ORGANISATIONAL DETAILS
June’11 till date at IBM, Gurgaon as a Customer care Executive
Key result Areas:
Client Relationship Management Team Management Quality Compliance
Managed customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms in the Organisation.
Maintained high discipline and norm adherence, coordinating with superiors for improving operational functioning.
Providing Solutions to Online Shopping users and achieving delivery & service quality norms in the Organisation.
Mar’03 till Apr’11 at M/s Surinder Kumar Agarwal, Guwahati as Senior Business Manager
Key result Areas:
Recruitment Process Management Compensation Administration
Client Relationship Management Team Management Quality Compliance
Accountable for document verification and vetting for the credit proposals and facility documents of corporate facilities including international geographies.
Developed mitigates for risk identified & SOX compliance & process improvement.
Coordinated with staff; facilitating interdepartmental communication and allocating tasks and resources.
Maintained broad assessment of trends, sentiments, politics, challenges, concerns and opportunities to determine product’s market share.
Maintained high discipline and norm adherence, coordinating with superiors for improving operational functioning.
Developing & implementing policies, procedures, systems and best practices with regard to inventory, for the purpose of maintaining accurate financial information.
Recruited and trained new analysts evaluated staff member performance and set individual and team performance objectives.
Managed customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms in the organisation.
Key Highlights:
Following projects were recognized and awarded for strengthening credit quality:
o Strengthening of the process of post sanction compliances.
o Process mapping of post sanction monitoring.
o Successful implementation of the system application.
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EDUCATION
B.Com. from KC Das Commerce College, Guwahati in 2007.
12th from KC Das Commerce College, Guwahati, Higher Secondary Educational Broad of Assam in 2004.
10th from Sun Flower English High School, Guwahati, H.S.L.C. in 2002.
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EXTRACURRICULAR ACTIVITIES
Anchored in Community Programs as well as participated in the Music Concerts.
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ADDITIONAL QUALIFICATIONS
Diploma in Fashion Designing from NIFT in 2005.
Learned classical vocal for 4 yrs from Lucknow University and 5 yrs from Chandigarh University.
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IT SKILLS
Proficient with MS Office and Internet Applications.
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PERSONAL DOSSIER
Date of Birth 17th October, 1985
Address KG-111, 2 Floor, Vikaspuri, New Delhi-110018.
Languages Known English, Hindi, Punjabi, Assamese and Bengali
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