Customer Service Assistant
Resume:
KATHRYN S. WIGGINTON
Columbus, OH
*********.*****@*****.***
SUMMARY A hard working event planning and coordination specialist. Dedicated to extensive planning, flawless coordination and customer satisfaction
OBJECTIVE To obtain a position as an event coordinator/event planner
EDUCATION Bachelor of Science, Hospitality Management
The Ohio State University, Columbus, OH
Expected Salary, to be negotiated
WORK
EXPERIENCE
CONFERENCE COORDINATOR April 2012 – Present
eTech Ohio Commission
Responsible for:
• Planning the Ohio Education Technology Conference event, responding to customer inquiries, registration needs, volunteer needs and staffing, preparing project proposals, researching potential attendees and exhibitors, setting up for annual event.
• On-site management of the Ohio Education Technology Conference event, assisting supervisors, attendees, and volunteers, servicing needs of attendees and volunteers, and interacting with contracted vendors for registration.
ASSISTANT CONFERENCE COORDINATOR Sept. 2010 – April 2012
Ohio Bureau for Worker’s Compensation
Responsible for:
• Planning the Safety Congress & Expo event, responding to customer inquiries, selling and servicing exhibitor booth space, developing vendor specifications and RFP’s, coordinating and producing live demonstrations and product displays, developing and submitting event orders to exposition service contractors, preparing project proposals, researching potential exhibitors and attendees, setting up for annual event.
• On-site management of the Ohio Safety Congress & Expo event, assisting supervisors and exhibitors, servicing needs of session presenters, interacting with contracted vendors for registration, and audio visual equipment.
CONFERENCE ASSISTANT 2010 Seasonal
The Ohio State University Conference Services
Responsible for:
• Coordinating conference check-in, preping housing, conducting key audits, doing room check-in/check-out, office administration, phone management, and count in/count out.
• Planning conferences, assisting others in planning conferences, welcoming guests and conferees, office administration, tracking functions using Excel and star-rez, preparing PowerPoint presentations, conducting room checks and key audits, and customer services
• Supervising co-workers, campers, conferees, and training other co-workers and Office Assistants in customer service.
AGE GROUPS AND CAMPS INSTRUCTOR 2008- 2010
Recreation and Physical Activity Center, Columbus, OH
Responsible for:
• Summer camp counseling, supervising campers (ages infant to 14 years), demonstrating, leading, and participating in camp activities.
• Instructing “Age Groups and Camps” swim lessons, overseeing the gymnastics program, conducting private swim lessons, doing administrative work, overseeing babysitting room activities, being a senior recreation leader while focusing on customer service.
• Supervising campers, helping to train other senior recreation leaders, recreation leaders, and recreation leader aides in approaches to and elements of customer service.
LIFEGUARD AND WATER SAFETY INSTRUCTOR 2003 – 2008
Seasonal
New Bremen Community Swimming Pool, New Bremen, OH
Responsible for:
• Guarding, conducting group and private swim lessons, membership coordinator, administrative activities, and housekeeping.
• Supervising patrons, training new lifeguards on safety, guarding, and housekeeping, and acted as swim team assistant coach.
CASHIER 2004 - 2006
Howell’s IGA, New Bremen, OH
Responsible for:
• Stocking shelves, customer service, opening, closing, and housekeeping.
• Training new cashiers on customer service and cash register use,
CERTIFICATIONS
AED Certification
CPR Certification
First AID Certification
ACTIVITIES
Society of Government Meeting Professionals (SGMP)
SGMP Programming Committee
SGMP National Education Conference full scholarship recipient
Volunteer for Center of Science and Industry (COSI)
Volunteer at the Franklin County Dog Shelter
Ohio State All Girl Cheerleading Team
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