Experienced Professional

Diane M. Richardson

*********@*******.***

**** ****** **.

Brownsburg, IN 46112

PH 317-***-****

SUMMARY

•12 years experience in Technical Support, Customer Service, and Administrative Duties

•8.5 years experience in an FDA regulated industry (Pharmaceutical)

•3.5 years of SAP experience

•Strong oral and written communication, organizational, attention to detail and problems solving skills

•Excellent computer skills with working knowledge of Microsoft Office, Lotus Notes, SAP, Maximo, TrackWise, and many other software programs

•Able to manage simultaneous projects and successfully meet deadlines

WORK HISTORY

Eli Lilly& Company (Indianapolis, IN), 2000 – 2008

SAP Data Steward

•Maintenance of Production BOMs, Recipes, & Resources

•Configuration Changes

•Daily System Support

•Data Entry

Process Development Technician

•Data Steward

•Master Formula (Mfg. ticket instructions)

•Process Steward

•Centrifugation / Insulin chemical reactions

•Process Improvements

•Communication/Presentation

Process Operator

•In-process analysis (pH, % solids, visual appearance of samples, etc.)

•Manufacturing of Product Intermediates

•Follow SOP’s and Manufacturing Instructions

CBN Graphics, Inc. (Noblesville, IN), 1991 – 2000

Graphic Designer

•Digitizing / File Importing

•File Maintenance

•Logo Design

•Creation of Production Instructions

•Customer Orders

Production Specialist

•Vinyl Graphic Equipment

•Quality Inspections

•Packaging/Shipping

•Inventory

EDUCATION

•Ivy Tech Community College, Indianapolis, IN (Current GPA is 4.0/4.0)

Graduation expected June 2010 (Accounting Technology AS)

CERTIFICATIONS

•Microsoft Office Specialist certification for Excel 2003 (2007)

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