Risk and Fraud Industry Research Analyst

Donna L.Stone

**** ******* ***** ******, **. ****8

925-***-**** (cell)

********@*******.***

.

SUMMARY OF QUALIFICATIONS

An experienced Project-Manager with specific experience coordinating and managing highly visible projects within corporate operations and Retail stores. Strengths include a proven ability to provide superior customer service, excellent follow through, and outstanding organizational skills. Utilizes logical problem solving skills and ability to manage multiple demands, possesses a high level of initiative to achieve projects on time and under budget. Exhibits excellent interpersonal and strong oral and written skills including turnover documentation. Comfortable with conducting business with employees at all levels in the organization including interaction with executive management. Experienced in programming phone switches and staging equipment.

WORK HISTORY

Safeway Inc. Pleasanton 2000 to 2008

Corporate Information Technology Project Engineer 2001 to 2008

· Project managed 1800 phone system installations which include: creating project template, create hardware standard, project time lines, project standards, delegation skills, coordination of departments and vendors to create a team and monitoring of progress.

· Consolidate inventoried trunks for disconnecting, which resulted in a cost savings of over 1 million annually.

· Coordinate and work with vendors, Executive management, Network Engineers, Coordinators, the Field Services department and store employees to ensure smooth installation.

· Develop, modify, and update staging and installation documentation.

· Troubleshoot issues and provide crucial first-level support.

· Collaborate with telecom services and retail stores to monitor company standard.

· Develop and maintain tracking spreadsheet for projects.

· Responsible for development of training and task documentation.

· Manage and organize incoming and outgoing roll-out equipment.

· Established cost analysis to upgrade audio/video conference equipment for a Safeway standard.

· Project manage new billing consolidation database.

· Coordinate Company wide Circuit Inventory for a cost savings of a million plus dollars annually.

· Managed project to swap circuits to MPLS for cost savings at 200 hundred stores.

· Act as liaison between engineering with backstage business operation, retail operations and all levels of organization.

Lead Corporate Telecommunication Specialist 2000 to 2001

· Responsible for building a case analysis for the decision of a new PBX for all Safeway Retail Stores.

· Supervised telephony analyst and cable technician.

· Programming of corporate PBX.

· Ordered new Circuits.

AT&T (Comcast) San Ramon, CA 1999 to 2000

Telecommunications Specialist

· Responsible for supporting and programming telephony equipment. Siemen’s at the Corporate Office. Including some in the call centers.

· Responsible for supporting and programming Lucent Definity PBX and Octel phone mail and call routing at call centers in Northern CA. Supported Call Routing.

· Lead Telecom project to install large phone system at call center for expansion for additional 200 agents. This included wiring layout, equipment installation, switch programming and circuit additions.

SKILLS, CERTIFICATION AND DISTINCTION

· Nortel Business Communication Management Training.

· ITIL certified.

· MS Project 2003 certified

· Telecommunications Industry Overview certified

· TCP/IP Management: SNMP courses

· ISDN courses

· Project Management Methodology Preparation for Success

· Project Management Methodology Overview

· Vanstar Corporation - Microsoft Excel, Microsoft Word,

Vanstar Management Training

· Siemens - System Administration: Rel 9005, ACD: Rel

9005, BusinessView Call Center Management Center. HDMS Rel 9006.6

· Lucent Technologies - Certified in System Administration

of Definity G3SI Rel 7, Intuity Audix Rel

· PMI – Introductory Classes

Contact this candidate