Customer Service Manager

JORGE FALLA

***** *.*. *** ***.

Miami, Fl. ***76

Phone: 786-***-****.

****************@*******.***

*****.*****@****-*.***

Objective: A challenging position utilizing creativity and a good desire to work for the company.

Experience:

Inex-O LCC. -. June 2010-Now

10762 Sea Cliff Circle

Boca Raton, FL 33498 USA.

Office: 561-***-****

Fax: 561-***-****

Cell: 561-***-****

www.inex-o.com

Food and beverage Industry.

Sales Representative, and Field Service Engineer for Latin America and the Caribbean.

Flavors

Engineering Services

Machinery

Contract Manufacturing

Technical Service

Packaging Material (aseptic)

Mariscos Cuatro Estaciones. May 2009-Nov. 2011

GENERAL MANAGER:

In charge of a FDA approved seafood processing plant. Export of fresh and frozen fish to the United States, Central America, Mexico and the Caribbean.

Excellent knowledge in the installation of ice equipment, blast freezers, creation of buying center in the pacific of Nicaragua.

Excellent Knowledge in handling fresh seafood.

USDC/NOAA Seafood HACCP Certificate of Completion. June 2011.

EnvioExpress Cargo S.A.

Sr. Logistic Manager. 2007-2010

Freight Forwarding /Logistic Company.

I was in charge of handling Fresh Seafood and other perishable products to the United States.

MARISCOS INTERNACIONALES S.A. Dic. 2003-2006.

Central American Fisheries (CAF)

Managua, Nicaragua.

General Manager: In charge of a FDA approved seafood processing plant. Export sales to United States, Central America, and Mexico.

Excellent knowledge of HACCP regulations for seafood and fisheries products.

MARES NICA NORUEGOS (NICANOR) Nov. 2001-Nov-2003

American Norwegian Company.

Managua, Nicaragua.

General Manager: FDA approved seafood processing plant. Export sales of fresh and frozen seafood.

CORPORACIÓN ROBERTO TERÁN G. KODAK. 1999-2001

Managua, Nicaragua. 505-***-****

Regional Customer Service Manager: In charge of sales and service force for three countries, Honduras, El Salvador, and Nicaragua. Assist customer with installation of equipment, computers, faxes, copiers, bank equipment, cash registers, network, servers, etc.

Authorize service provider of all business partners, IBM, COMPAQ, HEWLLET PACKARD, EPSON, OKIDATA, CANON, NCR, TRIPP LITE, and APC.

INTERNATIONAL PAPER COMPANY, Liquid Packaging Division 1988-1999

621 N.W. 53rd Street, Boca Raton, Fl 33487 561-***-****

Service Engineer and customer service specialist: In charge of sales, installation and maintenance of aseptic packaging systems for Latin America and the Caribbean area. Provided initial training of plant personnel and conducted periodic follow up seminars and training sessions.

Provided technical information regarding specifications of equipment needed in order to assist customers with installation of aseptic plants. Excellent experience with General Electric PLC controls, Servo Motors, High Frequency, AC drives, AC/DC motors, etc. Travel 80% of the time.

IDAB, INC. 1984-1988

3200 West 84th Street, Hialeah, Fl. 33016 305-***-****

Service Engineer. Worked for the Test and Quality Assurance department performing testing and evaluation of electronic equipment. Assisted in the engineering and testing of equipment in research and development process. Repaired digital and microprocessor based equipment. Traveled to customer sites nationwide for the installation, testing and repair of electronic, electrical and mechanical equipment for the newspaper industry.

Excellent experience with Hydraulics, Pneumatics, Servo Motors.

Traveled 80% of the time.

MONROE SYSTEM FOR BUSINESS, Hollywood, Fl 1983-1984

Service Technician: On the road technician servicing electronic calculators, copiers, computers and other office equipment.

EDUCATION

BS Degree in Electronic Engineering Technology.

Certificate in Engineering Technology, RETS Technical Center, Miami Fl (2 years)

Other Training

Sales training, Canon Corporation.

Service and sales training – American Power Corporation. Guatemala

Authorized service provider and customer service training – Hewlett Packard

Authorized service provider and customer service training – NCR, Mexico

USDC/NOAA Seafood HACCP Certificate of Completion. June 2011.

Personal

Married – U. S. Citizen – Excellent Heath –

Willing to relocate.

References available upon request.

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