Customer Service Representative

CARLOS ZAMUDIO

**** *. ***** ***** ***. *R Chicago, IL 60632 312-***-**** **********@*****.***

OBJECTIVE

To secure a full time position with a well established organization with a stable environment that will lead to a lasting relationship. I want to apply my experience and hard working ability to benefit my employer. I also want a position that offers a greater challenge and the opportunity for me to help the company advance efficiently and productively.

EXPERIENCE

R & L Carriers Chicago, IL

Dock Worker 08/2009 to Present

Job Duties :

Inspect forklift to ensure it works safely and properly.

Perform freight handling using motorized and manual equipment also including sit down forklift, electric pallet jack, drum picker and fork extensions.

Verify documentation matches freight description, including destination, weight, service date, piece count and door number.

Mark up freight using above description and run to or load on trailer for shipment.

Recoup /repair, take pictures and document damaged freight when necessary.

Williams Lea Chicago, IL

Customer Service Representative 11/2006 to 06/2008

Job Duties:

Coordinate with account executives on all pickups and deliveries on a timely fashion.

Log all incoming reprographic jobs into electronic tracking system.

Work directly with clients to understand their specific reproduction needs and monitor workflow throughout the center.

Act as a resource to co-workers and clients on productions issues.

When needed, operate production printers and copiers, including inputting job processing settings and managing job queues.

Paying close attention to detail with emphasis on accuracy and quality.

On Site E-Discovery Chicago, IL

Customer Service/ Driver 02/2004 to 11/2006

Job Duties:

Ensure company vehicle works properly and safely and report any maintenance issues.

Coordinate with account executives on all pickups and deliveries in a timely fashion.

Assist in opening job tickets and entering them into electronic tracking system for completion.

Send detailed emails to all appropriate recipients in regards to pickups, deliveries and inquiries.

Ship out client documents via Fed Ex, UPS, DHL and other outside vendors when necessary.

Document Technologies, Inc. Chicago, IL

Delivery Driver 01/2001 to 12/2003

Job Duties:

Ensure company vehicle works properly and safely, and report any maintenance issues.

Dispatch CSR’s and account executives to pickup and deliver job orders before client deadline.

Drive and assist CSR’s and account executives to and from client locations.

Maintain accurate pickup and delivery logs.

Ship out client documents via Fed Ed, UPS, DHL and other outside vendors when necessary.

EDUCATION

Belford High School Humble, TX

Alumni 1996

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