Dedicated Customer Service Rep.

Satessia C. Favors

**** *** ******** ***. #**** College Park, GA. 30349 **********@*****.*** 678-***-****

QUALIFICATIONS SUMMARY

Dedicated individual with over 4 year’s experience with in the Customer Service industry. Covering many roles within the qualifications of Customer Service, Appointment Setter, Sales and Service.

PROFESIONAL EXPERIENCE

Improve It Of ATL. Marietta, GA 02/12 to Pres.

Telemarketer/Appt. Setter

- Cold Calling. Offering products and services that the general public may have interest in.

- Posses excellent recommendations, strong business acumen, and willingness to the overall team’s success.

- Adjust sales script to better target the needs and interest of specific individuals.

HARLAND CLARKE CORP. - Decatur, GA 1/07 to 06/09

Sales/Customer Service

- Handled sales calls and follow ups to pursue and develop new client accounts. Performed inquiries with multiple databases.

- Once developed responsible for maintaining the accounts via investigations of products offered through financial institutions.

ALLIED BARTON SECURITY CO. Atlanta, GA 05/03 to 01/07

Un-Armed Security Supervisor

- Responded to various dispatched calls for emergency and non-emergency, provided assistance to the general public. Performed many roles such as Rover, Concierge, Control Center Operator and Supervisor.

- Assisted with implementing as well as upgrading training materials. Supervised team of 30 officers.

ROSS DRESS FOR LESS Atlanta, GA 09/02 to 05/03

Retail Sales Associate

- Managed retail shop activities in areas of sales, customer service, and cashiering as well as store maintenance. Scheduled pick-ups and deliveries, and interfaced with vendors.

- Process mark downs, assist with sales floor set-up according to item/layout, size charts.

EDUCATION AND TRAINING

Medical Billing/Coding/Office Administration • ETI TECHNICAL COLLEGE - Atlanta, GA 2003-2004

MEDICAL TERMINOLOGY • SCIENCE AND LAB • INSURANCE CLAIMS • WORD PROCESSING • CPR

High School Diploma • MCNAIR HIGH SCHOOL - Decatur, GA 2000

ACHIEVED TECHNICAL AND VOCATIONAL HONOR DIPLOMA

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