Phone Agent, Mail Clerk, Customer Service Associate

JOSEPH REUTER

***-** ***** ***.

OZONE PARK, NY *1417

******.*********@*****.***

646-***-****

OBJECTIVE: To obtain a position in which I can fully utilize my skills and experience to contribute to the organization

EXPERIENCE:

8/2009-11/2009 Board of Elections of the City of New York, New York, NY

Phone Agent

• Answered voters’ questions

2/2008-6/2009 The Millennium Group/DTCC, New York, NY

Mail Clerk

• Used SCL system to scan all incoming letters and packages including certified, registered, Federal Express, UPS, and DHL

• Delivered packages and obtained customer signatures for up to eleven floors in a timely manner

• Performed outside messenger runs including bank deposits and pick-ups/drop-offs to the post office

2/2000-8/2007 Pitney Bowes/American Express, New York, NY

Customer Service Associate

• Used PAC-TRAC to efficiently process information and update client databases

• Efficiently tracked and scanned packages for internal deliveries

• Promptly answered clients’ inquiries via phone and in person

• Ensured that all mail and packages were properly labeled for mailing

• Sorted, delivered, and picked up mail and packages according to established time frames

• Maintained all logs and reporting documentation as required

• Received and logged all incoming items, letters, and packages including certified, registered, return receipt, Federal Express, and DHL

2/1999-9/1999 U.S. Department of Commerce Census Bureau, New York, NY

Census Enumerator Temp

• Interviewed and screened residents to determine number of living quarter occupants in NYC buildings

• Verified and confirmed neighborhood address and topography of city street maps

5/1993-2/1996 Korbean International Investment Co., New York, NY

Customer Service Representative

• Exchanged foreign currency for tourists and customers

• Provided excellent service, explaining and informing exchange rates upon request

3/1983-1/1992 Bank of New York/Irving Trust Co., New York, NY

Office Clerk

• Created spreadsheets to post accounts receivable

• Coordinated Data for automated processing of fees and accruals

• Calculated and posted customer fees on treasury notes, stocks and bonds

• Revised filing system in efforts to increase efficiency

• Developed and generated monthly reports summarizing revenue

EDUCATION:

Bishop Loughlin High School, Brooklyn, NY

High School Diploma 1970

ORGANIZATIONS:

Richmond Hill South Civic Association

REFERENCES AVAILABLE UPON REQUEST

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