ITIL Change Release Manager
Resume:
David Ramos
Jersey City, NJ, 07302
Cell 201-***-****
***********@*****.***
SUMMARY
Strong IT professional experience specializing in Computer Operations and Change Management practices. Key experience areas include supervising the work subordinates, excellent analytical skills, implementing policies and procedures; tracking statistical information; analyzing; interacting with various support groups, establishing risk assessment. Ensuring changes meet business objective, guidelines and promotes employee professional and personal development.
COMPUTER HARDWARE
• PC and Server Hardware platforms
• Understand the basic functions of network hardware components such as hubs, bridges, routers, switches, etc.
• Cisco Hardware Family
• Sequent S2000/7000, SE701/60,SE301/20, Sun Solaris/Sparc Station/Server 1000
• Stratus Continuum
• Tandem
• Dec Vax 4000/7000/6000 Series Clustered/
• Micro-VAX, HP3000/957/SX,925LX/918
• IBM 4341, 3090, 180J
Operating Systems
• Desktop: MS-DOS, Windows 98, Windows 2000/ Pro
• Network: Novell NetWare 5.1, Red Hat Linux 7.1
• Unix/DYNIX/PTX/V2.1.7, VOS, Kernal,VMS6.2, MPE/5.0/IX, MVS/XA/ESA42,VMS
• WordPerfect, Microsoft Word, Excel, Access 97, Microsoft Outlook
Protocols
• TCP/IP
• IPX/SPX
• NetBEUI
• DLC
SKILLS
• Build, configure and troubleshoot PC hardware
• Install and administer MS-DOS, Windows 98, Windows 2000 and LINUX operating systems
• Install, configure and administer Novell 5.1, Windows 2000, and LINUX networks
• Design and implement TCP/IP subnet networks
• Design and implement NetWare 5.1 Directory Services (NDS)
• Design and implement Microsoft 2000 Active Directory Services (ADS) schema
• Implement Remote Access (RAS) and Virtual Privet Network (VPN) network solutions
• Design and implement Enterprise fault tolerance
• IT security management
• Information Security Admission
• Network Security Analysis
• Infrastructure Analysis
• Managing and configuring Cisco switches and routers
• Computer Operations, IT Help Desk
Security
• Principles of information Security
• Legal, Ethical and Professional Issues
• Encryption
• Intrusion
• Security Analysis
• Access control devices
• Project Management
• SEC/SDLC
• Firewalls
• Physical Security
• Group Policy
• Intrusion Detection Systems
• Scanning and analysis tools
• ISA Server 2000
• Microsoft IIS
• Microsoft Project
• Incident and disaster Recovery Planning
• Identifying
• Accessing and Controlling Risk
• Incident and Disaster Recovery Planning
• Business Continuity assessment planning
• Develop Blueprint for Security
• Develop Security Policy
• Information Security Maintenance
David Ramos Page 2
PROFSSIONAL EXPERIENCE
MAXIMUS/ NYBOE, Brooklyn, NY (Contract) 05/09 – 07/09
SYSTEMS Release and Change Manager
• Created and Implemented Systems Release and Change Management ITIL guidelines and procedures
• Worked with client to understand and document requirements for Systems Release and Change Management
• Developed work flow of Release and Change Management procedures
• Integrated Release and Change Management procedures with various project work streams related to the development of a new system along with Operational procedures after the system implementation
• Developed and presented recommendation, explaining and clarifying results
• Track and monitor changes and projects through the ITIL Change Management lifecycle
• Ensured that each Change Request had the appropriate supporting documents for each assigned release
• Progressed each Change Request through its standard approval stage
• Interfaced with Engineering for availability of all new or changed build components, communicated the server release schedules and chaired the Cab Meetings
NYSE Euronext / American Stock Exchange, New York, NY 10/06 – 03/ 09
Operations/ Change Manager
• Planned, supervised the work of subordinates
• Directed, trained, coordinated and supervised the duties of Operations personnel to achieve the maximum efficiency from the computer facility and its staff
• Established working relations with both employees and clients
• Worked well with minimal supervision
• Handled Multiple Task simultaneously, prioritized and always met deadlines.
• Coordinated Change Management by implementing policies and procedures in accordance with ITIL Change Management Guidelines
• Worked closely with Incident, Problem Management, Software and Network Engineers to incorporate the company and customer needs to reflect the new ITIL Guidelines
• Coordinated daily Change Management (CAB) meeting discussing all change issues with business groups
• Managed all scheduled forthcoming projects through Change Management lifecycle, test plans, development and back-out plans, the execution of test plans and when ready implement the Change through the Release Management Process.
• Created and maintained ITSM Change Management database for tracking statistical information
• Approved/Disapprove RFC, ERFC, LRFC, ECM, LCM Changes based on documentation submitted for implementation.
• Analyzed and established risk assessment of all submitted tasks and provided senior management with a Trend Analysis report of any patterns discovered.
• Provided Senior Management with Trend Analysis reports of problems or changes being submitted by the Service Desk or Operations.
• Assigned priorities, Managed, Filter, Reviewed and Closed Changes performed on Software or Network
• Reviewed and discussed Changes and Rollback Procedures
• Updated and maintained Daily Change Management spreadsheet
• Provided monthly and cost effective statistics of implemented changes
• Provided onsite support with Migration Projects and Bundle Releases taking place when deemed necessary
• On Call for any technical issues for Operations or Change, Approvals and etc.
• Developed and presented ITIL Change Management Training Seminars internally
• Excellent verbal and communication skills
.
NASDAQ/ OMX Technology, New York, NY 05/04 – 10/06
Technical Support Representative
• Provided Network /Technical Support and Surveillance for ICAP/ NASD securities and exchanges
• Mission Critical Environment in a 24 by 6 Data Center, in accordance with established quality standards
• Provided extensive First and Second Level Support for various member firms, Administration and Project Management
• Wrote operational procedures and kept documentation current
• Created Post Mortem Reports in any outage situation reported by Service Desk or Operations for Senior Management and were discussed at the morning problem meeting to discuss corrective measures
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• Managed the support on various platforms VAX, UNIX and NT, real time trading systems via error detection tools such as HPOV, Network Node Manager, Patrol and OVO.
• Remedy for Change and Problem Tickets
• Maintained, installed, configured and tested systems software and network
• Prepared and reviewed Network Diagrams
• Proactively diagnosed potential problems related to proprietary trading software
Dow Jones & Co., Inc., Princeton, NJ 03/97 – 09/02
Senior Operations Analyst
• Directly supported customers globally and third party vendors via dedicated digital lines and corporate networks or web-sites
• Maintained logs which included tracking of all systems and network problems
• Monitored systems and network events using error detection monitoring tools such as MAXM, Patrol and HPOV.
• Remedy for Change and Problem Tickets
• Experienced in LAN/WAN, x.25, TCPIP, and various online systems.
Standard & Poors, New York, NY 07/86 – 12/96
Data Processing Supervisor
• Responsible for the Supervision and Scheduling of all Command Center Employees.
• Held Command Center Staff meetings keeping Operator’s informed of any forthcoming projects, assignments or changes taking place.
• Supervised systems migrations and releases taking place on various platforms along with the daily operational responsibilities
• Interfaced with Programmers, Network Engineers assisting clients or users with any hardware or software malfunctions while retrieving data from our site
• Implemented and validated multiple software upgrades and network enhancements performed on real-time systems
• Reported directly to Management pertaining to any systems or network related issues
Training
• ITIL Change Management Foundation Training
• Certified in Network Essentials
• Digital Equipment Corporation – VAX/VMS
• Certified in Unix Essentials
• Helpdesk 2000
Education
Diploma – Network Systems and Information Security / Network Systems Administration
GPA 3.50
The Chubb Institute, NJ 04/03 – 01/04
Diploma – Certified in Computer Operation 09/87 – 03/89
Airco Computer Learning Center, NJ
Computer Science 09/86 – 06/88
St. Peters College, NJ
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