Quality Control Manager

ALEX WAGNER

**** ********** ******

Crestwood, KY 40014

T. 714-***-****

t5leew@r.postjobfree.com

Profile

I am a very outgoing and friendly individual who works well with a team and just as well independently. Very coachable and have a student mind when it comes to business practices. Winning attitude and a strong desire to succeed.

Senior Collector II, Bank of America; Brea, CA --- 2008 - 2009

Inbound call center representative who responds to customer calls, performs the necessary account maintenance required for severely delinquent cardholders, and works with callers to identify options to satisfy the balance on the account. The Senior Collector also assists with processing written correspondence and handling extensive research requirements for more complex billing problems and inquiries. The Senior Collector sometimes coaches other less experienced collectors on policies, procedures or with problem solving. All senior collectors ensure compliance with federal laws and company guidelines in order to minimize loan losses and legal concerns. Also customizing payment plans to fit clients financial needs. Collected on charge off accounts which is back line collections.

Loan Officer, Platinum Equity; Irvine, CA --- 2006 - 2007

Learned the operational side of the mortgage industry, helped borrowers acquire mortgage loans from banks or other lending institutions. Worked directly with representatives from banks and lending institutions to find the best loan for the borrower, also assisted in determining creditworthiness of the borrower. Reviewed clients credit reports and worked with client on demands and stipulations from the lender.

Owner/Operator, 20/20 Auto Detailing; Scottsdale, AZ --- 2004 - 2006

Oversaw daily operations, ensured client satisfaction and established relationships with local businesses, Managed a team of 8 - 10 staff, Final say in inspection and quality control of services performed. Also handled payroll and maintained a high energy and fun work environment. Maintained detailed accounts for clientele who were to be billed monthly for services.

Office Manager, International Creative Artists; Irvine, CA --- 2003 - 2004

Ensured day to day business ran smooth and efficiently. Managed a staff of 6 and reported directly to the owner. Responsible for payroll and other various office duties. Also was responsible for selling photo packages to clientele and setting up meetings with various Hollywood talent agents for clientele and the owner of the company.

Education

RCC (Riverside Community College), Riverside, CA --- 2009 - Present

PVCC ( Paradise Valley Community College), Phoenix, AZ --- 2004 - 2005

Skills

Ability to excel in any field. Always a performer. Even from a young age I have always gone the extra mile, as a result I achieved the rank of Eagle Scout in the Boy Scouts of America while performing in sports and academics.

References

Available upon request

Contact this candidate