Travel Tourism Hospitality
Resume:
Giusi Melluso
Virginia Beach, VA 23453
(H): 757-***-**** (C): 757-***-****
Email: *****.*******@*****.***
OBJECTIVE
To obtain an employment position in the Hospitality Industry, which will utilize my skills, experience and education to achieve a higher level of competence, proficiency and operational excellence in my profession.
EDUCATION
Bachelor’s Degree in Hospitality Management, American Military University, January 2010
OTHER QUALIFICATIONS
Hospitality Facilities Management and Design Certificate, AH&LA EI, 2009
Introduction to Hospitality Management Certificate, AH&LA EI, 2008
Travel Regulations for Uniformed Personnel, JFTR-Vol. 1 Course, 2006
Defense Travel System- Defense Travel Administrator Course, 2006
Travel Regulations for Defense Agencies, JTR-Vol. 2 Course, 2005
Travel Regulations for Non-Defense Agencies, FTR Course, 2004
North American Airlines Flight Attendant “Wings of Gold” certificate, New York, 2001
Travel Agent Certificate, Travel Innovators, Virginia Beach, 1999
Hotel Sales Specialist Certificate, July 1999
Disney Specialist Certificate, July 1999
Passed T.A.P. (Travel Agent Proficiency Test) with honors, March 1999
SUMMARY OF SKILLS
Knowledgeable in the evaluating and selling accommodations process
Customer service skills and retail sales experience
Proven ability to handle large volume of calls in a professional and courteous manner
Ability to interact effectively with clients and staff at all levels and diverse background.
Excellent communication, interpersonal and organizational skills
Fluent in Italian and English; conversational French, basic Spanish
Computer knowledge: Microsoft Word, Works, Access, Internet
Typing ability 40 Wpm
Highly motivated to expand knowledge and skills
Enthusiastic, hard working, willing to learn quickly, friendly and team player
WORK HISTORY
Virginia Beach Convention Center and Visitors Bureau, Sales and Services Intern/Concierge Aug 09-Jan 10
Assisted the Sales and Service Team in the assembly of media kits, direct mailers, monthly schedules, invitations and related materials for meetings and promotional efforts.
Contributed to the marketing team efforts in target market research and analysis.
Performed internet research; typed and compiled statistical information regarding performance, energy and other building related measure in conformance with the Leadership in energy and environmental design (LEED) certification process.
Recorded event inquiries using the Event Business Management System (EBMS) software.
Conducted marketing telephone surveys to identify possible competitors.
Gained a comprehensive knowledge of Convention Services standards and procedures used in the event planning process.
Provided hospitality service in office conference rooms.
Transcribed notes from weekly staff meetings and other team meetings.
Provided exceptional customers and clients service and assistance, by answering their questions and directing them to the appropriate sales team member.
Assisted walk-in visitors with reservations, accommodations, attractions, restaurants, historical landmarks and recreational facilities.
Maintained regular contact with local tourism venues to ensure updated information was transmitted to the public.
Organized, ordered and maintained brochures at the front desk to provide accurate information distribution.
Scheduled and conducted facilities tours.
Answered telephone and provided detailed information in response to events inquiries.
NEPMU-7 - Sigonella, Italy, Transportation Assistant Nov 02– Sep 07
Counseled military and civilian personnel on travel procedures, responsibilities and entitlements. Received, reviewed and processed travel requests.
Planned itineraries and made arrangements for transportation and lodging.
Researched unique country requirements ensuring all necessary documentation was completed.
Examined personnel’s travel claims ensuring accuracy and followed up on their processing.
Investigated errors as they relate to travel orders and the reimbursement of travel claims.
Advised on new policies and their applicability regarding travel and transportation.
Managed files and databases and prepared correspondence, reports, charts, and graphs.
Coordinated instructions reviews and quarterly administration customer service survey.
North American Arlines – Sigonella, Italy, Flight Attendant August 2001 – January 2005
Bldg 141 Federal Circle JFK International Airport Jamaica, NY 11430 718-***-****
Carried out responsibilities related to the safety of the aircraft, customers and crew.
Ensured all regulations were adhered to.
Handled irregularities in an effective and professional manner.
Adhered to personal appearance standards.
Ensured completion and handling of all forms.
Maintained current qualifications in the use of emergency equipment and procedures.
Appealed to customers’ comfort and satisfaction.
Travel Division – Catania, Italy, English Language Assistant April – Aug 2001
Contacted travel suppliers for contracts negotiations that would benefit the company.
Provided assistance and contributed to translation of company official web site.
Handled incoming English language phone calls and e-mail and coordinated reply.
Titan Travel Services East –350 Center Pointe Dr.Virginia Beach, Va 23462 757-***-****
Travel Consultant January —April 2001
Received calls for international and domestic travel arrangements in a high volume call center.
Counseled business travelers to provide the best and most efficient arrangements.
Assisted clients with inquiries and provided all pertinent information.
Solved clients’ problems and assured satisfaction.
Unidyne Corporation – Norfolk, Va Travel Coordinator June 1999 – January 2001
Assisted employees with domestic and international corporate and leisure reservations.
Disbursed travelers cheques’ to employees following government per diem regulations.
Advised employees on current traveling conditions and travel itineraries.
Prepared tickets, invoices and all necessary travel documents.
Managed office in absence of Supervisor for a two-month period.
Generated weekly and yearly travel reports and maintained travelers’ files.
PROFESSIONAL MEMBERSHIPS
Member of The American Hotel & Lodging Association, 2009
References and letters of recommendations provided upon request.
Contact this candidate