Ivonne Aviles

*** ***** ****** ***** ● SAN JUAN, P.R. *****

PHONE 939-***-**** ● E-MAIL ******@*****.***

IVONNE AVILÉS

OBJECTIVE

To be part of an organization where I can contribute with interpersonal skills, world travel experience, international work related exposure and excellent customer service expertise.

EXPERIENCE

2006-2008 Language Line Services San Juan, P.R.

Spanish Interpreter

 Telephone interpretation Spanish-English for banks, federal and state government offices, insurance, airlines, hotels, health facilities and many others.

2005-2006 Enchanted Tours and Events San Juan, P.R.

 Coordinated event activities for the Black and Latino gay and lesbian group.

2004–2005 Puerto Rico Convention Bureau San Juan, PR

Destination Sales Executive

 Support sales department both locally and in the U.S. to promote Puerto Rico as the number one convention and incentive destination.

 Complete knowledge of the infrastructure of Puerto Rico, local government offices, logding options and industry specific contacts.

 Coordinate and facilitate all site inspections for meeting planners traveling to the island both internationally and from the U.S.

 Review group program needs and assist in pre-planning of convention groups i.e. menus, theme décor, off property activities and destination management.

 Promote and sell the new convention center for city wide groups.

2003–2004 San Juan, PR

Consultant, Meeting Planner

 Coordinated flight, hotel and ground transportation for Alliance for the New Humanity Conference.

 Assisted in coordination of meetings, invitations, conference information and registration for guests and attendees.

 Transcribed and translated speaker’s conferences.

1990–2002 Sabre San Juan, PR

Account Executive

 Responsible for travel agency conversion and new sales, territory booking productivity, contract renewal and training in Puerto Rico, the Caribbean and Latin America.

 Expanded sales in the Caribbean Latin America division coordinating and participating in sales blitzes

 Developed and coordinated workshops and seminars throughout the Caribbean, Latin America and Miami to introduce and train on new technology software programs, hardware equipment, Internet usage and acceptance of change and vision.

1989-1990 American Airlines San Juan, PR

Reservations Agent

 Reservations and telephone sales, prepaid tickets and rate desk

1970-1989 Eastern Airlines San Juan. PR

Reservations and City Ticket Office Agent

 Supervisor.

 Rates and prepaid desk lead agent for Caribbean and South America.

 Reservations and telephone sales.

 City ticket office agent.

EDUCATION

1970-2005

 Ongoing seminars in sales, customer service, train the trainer and adapting to change throughout my career life.

1969–1970 Universidad de Puerto Rico Rio Piedras, PR

1978-1979

General Studies and Humanities

INTERESTS

Reading, dancing, decorating, cooking, gardening, computers.

LANGUAGES

Spanish, English, Conversational French.

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