Customer Service Sales

Taleka Anderson

**** *********** *****#****

Houston,Tx 77082

832-***-****(home), 832-***-****(cell)

*******@*****.***

Objective: My objective is to obtain a position of employment with a great and well-qualified company.

Skills-Microsoft Word, Microsoft Office, Safari/Internet Explore Browsers, Notepad, PowerPoint and Wan/LAN Connectivity

Experience:

08/2008- Current- AT&T – Revenue Management Representative- Handles inbound calls for customers who services has been temporarily suspended and payment arrangements to avoid service interruptions.

06/2008-08/2008-Wells Fargo- Collector I- Handled outbound calls on car payments that were 30 days late.

11/2007-06/2008- DST Systems (Boston Financial Data Services-Dodge and Cox Funds)- Mutual Fund Rep that handled incoming calls speaking with shareholders that wanted to redeem their funds and explain how to transfer from an individual into a joint or create a trust account.

07/2007-11/2007- Sprint Nextel Sales Dept- Assisted with incoming calls for new and existing customers that were looking to purchase new phones and at times upgrade their current models.

01/2007-06/2007- Sprint/ Nextel (MSR)- Assisted customers who needed exchanges performed, stock phones and lastly but most important performed monthly inventory with the rest of the Service and Repair Team at the store I was located at that moment.

11/2006-01/2007- Sprint/Nextel (Ward Parkway)- Technician-Troubleshoot a customers phone for the complaint they stated and make sure all was well on the network. If located a flaw I would repair and if issue was not fixable and customer had protection on the phone, I would exchange it for the same or a comfortable model. I was promoted to MSR a month later and moved to the Westport Store.

09/2006-11/2006-Caremark-Customer Service Rep that took inbound calls from clients that needed to fill and check the status of their prescriptions.

03/2003-09/2006- AT&T- Local Repair, assisted on inbound calls for customers that had issues with their phone lines, created a trouble ticket and referred it over to the SBC Lec. I also was on the helpdesk for the local repair dept. I later was moved over to the ATT Call Vantage dept which was where I assisted customers with installation of Voice Over Internet Protocol, check for firewalls, assist with wan/LAN connection to the home or ones place of residence.

Education:

06/2011-Present-Houston Community College- In the Process of completing an Associates of Arts-(Business Adminstration)

References are available upon requests.

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