Engineer Manager

Manolo Rodriguez

**** ************* ***, ********* *****, FL 33442,

Home: 954-***-**** Cell: 954-***-**** Email: ***************@***.***

QUALIFICATIONS

Operations management and support of all aspects of Telecommunications Technologies with Avaya ACD/PBX, Modular Messaging, Audix VM, Voice/Data network circuits, and Cabling Infrastructures. Primary focus is on day-to-day MAC, system administration, maintenance, problem resolution and escalations.

WORK EXPERIENCE

03/24/11 – Present Royal Caribbean Cruise Lines – Contractor for TekPartners

Communications Analyst – Support for Global Avaya Telephony products and services for all Cruise Line employees. MAC’s, IP Softphone, Audix & Modular Messaging Voice Mail & Call Center support.

03/24/08 – 03/21/11 Nations Health Inc., Sunrise FL, 33325

Telecommunications Engineer – On-site hardware support for Avaya ACD/PBX and Presence Predictive Dialer, Witness Quality Manager, AES, CMS, circuits, multiplexers and CSU/DSU’s, and other servers / equipment. ACD Call flow application programming of splits, vectors, and trunking for an 800+ call center.

10/15/07 – 03/21/08 Comphax Communications Inc., Pompano Bch, FL 33069

Telephone Technician – Customer base installation, maintenance, programming and training of NEC Aspire S, M and I-Series Key Telephone Systems.

08/01/2007 – 08/31/2007 CIGNA Dental Health, Sunrise FL 33323

Contracted by Connexion Systems & Engineering, Sudbury MA to implement new workstation migration for 160 users. Backup and removed old desktops and installed new IBM laptops, PC imaging process using Ghost software, restore and test all applications.

11/2006 – 07/2007 Titan America, LLC Deerfield Beach, FL 33441

Telecommunications Technical Analyst – Field and office support of Avaya S8700, G3, IP400 Office PBX and Intuity Audix voice mail products and services for 80 + sites. Review telecommunication billing and invoices for accuracy and payment.

09/2005 – 09/2006 Technisource Inc., Frisco, TX 75034 972-***-****

Senior Technician - Independent Contractor installing Cisco VoIP equipment to Bank of America locations throughout South Florida.

•Cisco 3745 Routers and Cisco 3550 Switches.

•Cisco Wireless Access Points and Wireless Telephones.

•Cabling, T1 and PRI circuit troubleshooting.

10/2004 – 12/2004 Teksystems Inc., Ft. Lauderdale, FL 33309 954-***-****

Telecom Engineer - Contractor for technical and administration support for a Call Center with Avaya Definity G3si, S8700, Audix Voice Mail, CMS, and VoIP Phones.

Policy Studies Inc., 580 NW University Dr., St. Lucie West, FL 34986 772-***-****

03/1993 – 09/2004 DHL Worldwide Express, Plantation, FL 33324

Telecommunications Engineer – Operations management and support of all aspects of Telecommunications Technologies with Avaya G3r, S8700 ACD/PBX, Intuity Audix and Octel 250 VM, Voice/Data network circuits, and Cabling Infrastructures. Primary focus is on day-to-day MAC, system administration, maintenance, problem resolution and escalations. Support and administrate telecommunication services to all Caribbean Island DHL locations, working with VSAT and T1 local carriers and services.

EDUCATION

Certifications in the following courses:

Cisco VoIP, FL 01/2006

Cisco IP Telephony, FL 01/2006

Cisco CallManager Capabilities and Configuration, FL 01/2006

Implementing Cisco Quality of Service, FL 02/2006

Avaya Octel 250/350 Arial Voice Mail System, FL 09/2003

Avaya Definity Basic Administration, FL 09/2001

Computer Technology at Control Data Technical Institute, NY 12/1980

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