Customer Service Administrative Assistant

Monica J. Crain

Virginia Beach, VA ***** 404-***-**** *****.******@*****.***

QUALIFICATIONS SUMMARY

Administrative professional experienced working with the public. Trustworthy, ethical, and discreet, committed to superior service. Energetic, fast learner dedicated to excellence. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Abilities and Skills

Customer Service & Relations

Office Equipment Operation

Computer operations

Word processing & typing

Problem Solving

Ability to work independently

EXPERIENCE HIGHLIGHTS

Management & Supervision

Involved in hiring process for membership staff at busy YMCA.

Trained and supervised part-time and full-time staff.

Organized quarterly program offerings. Responsible for finding instructor, coaches, room reservations, and marketing.

Managed billing and collections for membership department.

Prepared monthly profit-loss report for large YMCA program department.

Oversaw aquatic programs and hiring.

Managed pool facility.

Administrative Support

Performed administrative and secretarial support functions for YMCA Open University Director.

Coordinated and managed multiple priorities and projects.

Assisted with general accounting functions; maintained profit/loss report quarterly.

Trained and supervised part-time staff and interns

Provided telephone support.

Customer Service

Registered program participants at a busy YMCA. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment.

Orchestrated YMCA special events for participants and instructors.

Conducted client interviews in order to elicit necessary information for registration.

Assisted program directors with marketing needs for programs.

EMPLOYMENT HISTORY

MEMBERSHIP DIRECTOR, Decatur Family YMCA, Atlanta, GA

MEMBERSHIP SYSTEMS ADMINISTRATOR, Decatur Family YMCA, Atlanta, GA

MEMBERSHIP ASSOCIATE, Carl E. Sanders Buckhead YMCA, Atlanta, GA

PROGRAM DIRECTOR, Alleghany Highlands YMCA, Covington, VA

ADMINISTRATIVE ASSISTANT, YMCA at Virginia Tech, Blacksburg, VA

HOSTESS, Walt Disney World, Orlando, FL

GUEST SERVICES ASSOCIATE, Gold Key Resorts, Virginia Beach, VA

EDUCATION

Virginia Tech, Blacksburg, VA, 2000-2004

Communication Studies & Political Science

Dabney S. Lancaster Community College, Covington, VA 1999-2000

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