Customer Service Sales

JOE LOCOCO

*** ****** ** • Oshawa, ON L*H *S* • *********@****.*** • 905-***-****

MANAGEMENT/CUSTOMER SERVICE

Business Solutions Analyst / Account Manager/ Customer Service

Dynamic, entrepreneurial management strategist with an eighteen plus year record of achievement and demonstrated success driving sales growth while providing award-winning sales leadership in highly competitive markets. B2B and B2C experience. Adept at driving growth of company revenues and improving sales-team performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.

PROFESSIONAL EXPERIENCE

Corporate Account Executive, 2010 - Present

Jani King Franchise, Markham, Ontario

JANI-KING, the largest commercial cleaning franchisor in the world and the “Official Cleaning Company for the Toronto Maple Leafs", B2B sales position of Account Executive for Jani-King of Toronto. Boost prospecting efforts to generate appointments, sales, inspections and customer service.

• Responsible for 21 franchisee’s with an income statement of over $700,000/mo.

• Increase productivity through daily planning and organization.

• Sustain weekly cold calling goals and follow-up as the program requires.

• Lead management and maintenance activities.

• Research assigned territory to identify potential new accounts.

• Special projects as determined by management.

Plant Manager, 2004 - 2009

Bri-Jess Industries, Ajax, Ontario

BRI-JESS INDUSTRIES, is a leading innovator in Chemical Cleaning Manufacturing and annual revenues exceeding $5 million. Oversee all sales and business development functions, including new product rollouts, key account management, customer relationship development, contract negotiations, and order fulfillment. Budget responsibilities, provide cross-functional team training, coaching, and mentoring. Direct network of district sales managers and marketing associates located throughout Canada. Design, implement, and adjust various sales plans and programs for data storage products, with a focus on building two-tier distribution channel and fostering demand in the arena.

Retail Store Manager, 2000 - 2004

Swish Maintenance, Ltd. – Kingston, Ontario

SWISH LTD., is a leading Chemical distributor/ manufacture with over 300 employees and ISO9001.

Managed retail store comprised of top-of–the-line products from vendors 3M Canada, Airkem, Baywest Paper, Deb Canada, Enviro Solutions, Go Jo Industries, Karcher, Kimberly-Clark, Marino, just to name a few. Independent resellers, contractors, and the general public, overseeing total annual purchases, exceeding $3 million. Developed and implemented strategic plans to market in the Kingston area, staffing, scheduling, P.O.S., purchase products from company’s distribution centre. Responsible for channel/end-user sales development, new market identification and penetration, financial channel management, and large-scale contract negotiations. Monitored operational performance ensure and alignment with corporate profit goals.

Territory Sales Manager, Dealer Distribution, 1995 - 2000

Cintas Canada, Ltd. – Kingston, Ontario

CINTAS CANADA, is one of the world's leading suppliers of Uniform Rental including entrance mats, restroom supplies, promotional products, first aid, safety, fire protection products and document management services. Company revenues were 3.5 billion in 2010, and employees 30,000 people. Built and developed dealership network for sale of entry-level systems. Facilitated sales training for dealer representatives, developed new sales programs, and acted as liaison between purchaser channel and direct sales organization.

Selected Achievements:

• Established company’s first-ever Northeast channel sales organization.

• Increased territory sales by 5% in 1999.

• Promoted after one year to Regional Sales Manager.

Public Relations-Communications, 1989 - 1995

Toronto Transit Commission – Toronto, Ontario

T.T.C., system and route information/maps including information about accessible routes, accessible stations, fares and important contact telephone numbers. Multi-lingual information, provide direct service to customers, as well as others who provide direct service to customers on the TTC’s behalf or who are involved in developing customer service policies, procedures, practices or programs, and customer service training. Dealing with complaints, resolving issues, trade shows, promotional service, and marketing campaigns.

EDUCATION & TRAINING

• Entrepreneurship in Small Business, 2011, Durham College, Oshawa, Ontario, 2 Year post-secondary degree

Effective Supervision/ Labour Relations, Accounting 1, Excel, Power Point, Word, Communication Skills, Human Resources, Marketing 1 and 2, Business Law, Business Management, Payroll Administration, Retail Management, Taxation, Advertising and Sales Promotions, Business Mathematics, Economics, Operations Management 1

Professional Development Courses

• Adult Learning Teacher, Durham College, Oshawa, Ontario, Certificate ‘2010

• Ontario Management Development Program – OMDP, Certificate ‘2009

• Coaching Level 1, Queen’s University, Kingston, Ontario, Certificate ‘2002

• Getting into Business, Newport Training, Whitby, Ontario, Certificate ‘1997

• Volunteer Work, Durham College and Queen’s University

Community Involvement

• Charity contributions with World Vision, Oshawa Italian Club, Oshawa Chamber of Commerce

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