Customer Service Sales

ANDREA CONRAD

*** ******* ***, ******* *****, California 90254 Home: 310-***-**** - Cell: 310-***-**** : ******.******@*******.***

Career Overview

Highly enthusiastic customer service representative with 20 years+ experience in a retail and team based environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Motivated, friendly customer service specialist with experience working in diverse customer service environments. I value my years of customer service experience and look forward to an employment opportunity serving as a Flight Attendant.

Core Strengths

● Strong organizational skills ● Creative problem solving

● Listening skills ● German Speaker

● Fast learner ● Service Orientation

● Strong client relations

● Exceptional communication skills

Accomplishments

Customer Relations

● Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

● Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

● Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.

● Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

● Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

● Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

● Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

● Up-sold products and motivated customers to upgrade current product plans.

Work Experience

Sales/Consultant

July 2001 to September 2012

Mary Kay – Dallas, Texas

Achieved sales goals and service performance requirements through new customer sales.Stocked and rotated inventory regularly.

Successfully acquired new customers every month offering quality customer service.Received multiple reviews acknowledging my level of dedication to excellent customer service.Processed daily invoices and billed renewed invoices to clients.Trained new employees by providing knowledge of specific tasks and policies.Regularly sought opportunities to up sell and add on additional merchandise.

Asked open-ended questions to assess customer needs.

Answered customer questions regarding merchandise and pricing. Logged daily shipped and received orders. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the main liaison between customers and management.Processed merchandise returns and exchanges.

Provided an elevated customer experience to generate a loyal clientèle.Built long -term customer relationships and advised customers on purchases and promotions.Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Bartender,Server

February 2002 to August 2012

The Lakes Restaurant – El Segundo, CA

Greeted customers entering the Restaurant to ascertain what each customer wanted or needed.Excelled in daily high sales.Trained new employees by providing knowledge of specific store tasks and policies.Interacted with customers providing excellent customer satisfaction.Assisted customers with food selection, inquiries and order customization requests.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Took special orders in person and over the phone to generate additional revenue. Directed calls to appropriate individuals and departments. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Assisted in special Catering events.

Reservations,Customer Service Agent,German Speaker

September 1994 to January 2002

United Airlines – Los Angeles, California

Provided an elevated customer experience to generate a loyal clientèle.

Answered travel questions with up-to-date knowledge of sales and company promotions. Served as the company's bilingual German/English customer service representative.

Processed and issued electronic tickets for customers. Routinely answered customer questions regarding merchandise and pricing.Built long-term customer relationships and advised customers on purchases and promotions.Directed calls to appropriate individuals and departments.Processed merchandise returns and exchanges.

Increased sales by upselling merchandise.Maintained positive attitude to make customer's shopping experience pleasant.

Educational Background

Oak Grove High School 1985

San Jose, California, USA

College Prep/General Ed.

High School Diploma

Member of the Ski Club; Member of the German Club; Member of the Cheerleading Club; Participated in team sports year round maintaining Standard GPA. Sports included Volleyball, Basketball, Swimming, Track & Field, and Cheerleading.

El Camino College

Redondo Beach, California, USA

General Education

General Education Coursework

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