Danna Jae Nordin 702-***-**** email@example.com
**** *** ***** **, ********, GA 30062
SUMMARY OF QUALIFICATIONS
Personable and creative professional who has provided 18 years of human resources excellence in
management, payroll, training and employee relations. Extensive hands-on experience with benefits
administration; hearing representation; diversity, sexual harassment and management training;
ADA, FMLA, EEO and Workers Compensation case management. Strengths lie in employee
relations, training, employment law, meticulous documentation, payroll and research.
HUMAN RESOURCES VISION
Human Resources is about diplomacy above all. HR is the bridge between management and their
employees; our job is to guide, mediate and provide solutions. If there is a way to turn a
troublesome employee into an outstanding employee, that is ultimately more rewarding and cost
efficient than firing and hiring – turnover is expensive!
*Won 90% of all Unemployment Hearings due to my meticulous documentation and
outstanding representation of the company. This saved the company thousands of dollars in
unemployment wages that were not merited and kept our unemployment premium costs
*Trained 200 employees in Customer Service, utilizing provided materials. I saved the
company the cost of hiring an outside consultant to teach the classes.
*Created and facilitated several training programs, including Diversity, Sexual Harassment,
Management Training and a New Hire Orientation for one location that was received so well
it was implemented corporate-wide.
*Resolved an OSHA complaint without my employer incurring any fines through
negotiation, addressing the problem quickly and responding professionally.
*Upon hire as HR Manager, retroactively reconciled 2 years of incorrectly processed payroll
and determined amount owed to all prevailing wage employees so that the company could
prepare settlements. From that point forward, all prevailing wages were processed
accurately and reports filed in a timely fashion.
Tao Group Director of Human Resources July 2011 – July 2012
*Director of Human Resources for Tao Group Las Vegas: Tao Restaurant and Nightclub and
Tao Beach at the Venetian Hotel; Lavo Restaurant and Nightclub at the Palazzo Hotel; and
Marquee Nightclub and Dayclub at the Cosmopolitan Hotel for a total of 2300+ employees.
*Led a team of five to include an HR Manager, Generalist, Coordinator and Administrator.
*Processed/reconciled payroll utilizing Valiant PCS.
*Coordinated Beach and Dayclub Hiring to onboard 300 new seasonal employees in a 4-
week time frame.
*Implemented the interface between our time clock program, TimePro, and our payroll
program, Valiant PCS to save hours of labor cost.
*Coordinated multiple company-wide programs such as mass Seasonal Hiring, Open
Enrollment, Tip Compliance and Sexual Harassment Training.
*Participated in Director-level company planning and manager development.
Planet Hollywood Spa by Mandara Division Human Resources Manager 2007 – 2011
*Human Resources Manager for two resort spas: Planet Hollywood Spa by Mandara and
Paris Spa by Mandara to include new hire orientation; recruitment; benefits administration;
workers’ comp.; unemployment claims and hearings; FMLA, OSHA and EEO
*Processed/reconciled payroll for 150+ employees utilizing ADP, then Ultipro software.
Prepared labor allocations and monitored overtime and minimum wage compliance for
FLSA employees. Also provided monthly financial reporting to Corporate Controller.
*Employee Relations, including preparation of all disciplinary documentation and mediation
of employee complaints and disputes; direct experience managing employee problems
regarding attendance, theft, drug/alcohol abuse, workplace violence and harassment; also
mediated employee/management disagreements.
*Risk Management: Investigated all guest incidents, theft and/or injury; gather statements
from all parties, including hotel security; prepare reports to be filed with corporate Risk
*Satisfied audits for 401k, human resources, payroll and Spa Soft to meet corporate
compliance standards and Sarbanes-Oxley requirements in all areas of my department.
*Training: Developed and taught classes in Managerial HR Administration,
Diversity/Tolerance, Sexual Harassment Prevention and Customer Service.
*Developed and administered quarterly employee incentive programs.
Horizon Specialty Hospital Human Resources Director 2005 – 2007
*Human Resources Director for two healthcare facilities: Horizon Specialty Hospital (acute
care hospital) and Desert Lane Care Center (skilled nursing facility). Included new hire
orientation and pre-employment processing; maintained personnel files to meet State,
Federal, and JCAHO requirements and company standards; employee morale programs;
recruitment; benefits administration; workers comp.; unemployment claims and hearings;
FMLA admin; OSHA and EEO reporting; taught Customer Service training classes and
served as an accessible resource for employees and managers.
*Processed/reconciled payroll for 200+ employees utilizing Kronos and PeopleSoft,
including weekly hours and financial reporting for Management, labor distribution auditing
and month-end close to include wage transfers between departments and facilities;
implemented new payroll system on-site and assisted Corporate Payroll with bug-detection
in data processing and reporting.
*Employee Relations: mediated issues regarding attendance, theft, drug/alcohol abuse,
workplace violence and harassment.
SimplexGrinnell LP TYCO Fire & Security HR/Office Manager 2004 – 2005
*Managed 8 Administrative Staff for the following areas: Service, Inspections, Suppression,
A/R, A/P, Purchasing, Contracts and Reception.
*Human Resources duties included benefits administration, workers’ comp., new hire
orientation, pre-employment processing, personnel file maintenance, recruitment, and
employee morale event planning.
*Processed payroll weekly utilizing PeopleSoft, including reconciliation and auditing of
union timesheets to ensure compliance with union contract and processing all hours within
complex job costing guidelines.
*Office Management: Negotiation of vendor services including temporary labor contracts;
office equipment leasing; IT Corporate Contact; purchasing signatory rights; responsible for
keys and access cards; petty cash reconciliation; renewed state, federal and local licenses.
NetVersant – Nevada Inc. Human Resources Manager 2002 – 2004
*Human Resources duties included benefits administration, workers’ comp., unemployment
claims, new hire orientation and pre-employment processing, employee morale event
planning, company newsletter, safety management, 401k compliance testing, FMLA and
*Processed all aspects of timekeeping and payroll using ADP and Oracle.
*Reconciled payroll, including journal entries and accruals, labor distribution and job
costing; filed certified payroll reports for Nevada Prevailing Wages, Davis-Bacon and SCA.
COMPUTER/ADMINISTRATION SKILLS include strong to expert proficiency in Microsoft
Office (Word, Excel, PowerPoint and Outlook); Valiant/PCS; TimePro; Ultipro; Kronos; ADP;
Oracle; Rapid Payroll/Preview Payroll; PeopleSoft; Resumix; SAP and SpaSoft. Strong internet
search skills. Administrative skills include typing 90+ wpm, 10-key by touch and operation of all
standard office equipment.
EDUCATION University of Nevada, Las Vegas
MBA - 1994 – Emphasis in Management
BA - 1988 - Secondary Education/English