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Human Resources Customer Service

Marietta, GA, 30062
80000 (65000 min)
August 20, 2012

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Danna Jae Nordin 702-***-****

**** *** ***** **, ********, GA 30062


Personable and creative professional who has provided 18 years of human resources excellence in

management, payroll, training and employee relations. Extensive hands-on experience with benefits

administration; hearing representation; diversity, sexual harassment and management training;

ADA, FMLA, EEO and Workers Compensation case management. Strengths lie in employee

relations, training, employment law, meticulous documentation, payroll and research.


Human Resources is about diplomacy above all. HR is the bridge between management and their

employees; our job is to guide, mediate and provide solutions. If there is a way to turn a

troublesome employee into an outstanding employee, that is ultimately more rewarding and cost

efficient than firing and hiring – turnover is expensive!


*Won 90% of all Unemployment Hearings due to my meticulous documentation and

outstanding representation of the company. This saved the company thousands of dollars in

unemployment wages that were not merited and kept our unemployment premium costs


*Trained 200 employees in Customer Service, utilizing provided materials. I saved the

company the cost of hiring an outside consultant to teach the classes.

*Created and facilitated several training programs, including Diversity, Sexual Harassment,

Management Training and a New Hire Orientation for one location that was received so well

it was implemented corporate-wide.

*Resolved an OSHA complaint without my employer incurring any fines through

negotiation, addressing the problem quickly and responding professionally.

*Upon hire as HR Manager, retroactively reconciled 2 years of incorrectly processed payroll

and determined amount owed to all prevailing wage employees so that the company could

prepare settlements. From that point forward, all prevailing wages were processed

accurately and reports filed in a timely fashion.


Tao Group Director of Human Resources July 2011 – July 2012

*Director of Human Resources for Tao Group Las Vegas: Tao Restaurant and Nightclub and

Tao Beach at the Venetian Hotel; Lavo Restaurant and Nightclub at the Palazzo Hotel; and

Marquee Nightclub and Dayclub at the Cosmopolitan Hotel for a total of 2300+ employees.

*Led a team of five to include an HR Manager, Generalist, Coordinator and Administrator.

*Processed/reconciled payroll utilizing Valiant PCS.

*Coordinated Beach and Dayclub Hiring to onboard 300 new seasonal employees in a 4-

week time frame.

*Implemented the interface between our time clock program, TimePro, and our payroll

program, Valiant PCS to save hours of labor cost.

*Coordinated multiple company-wide programs such as mass Seasonal Hiring, Open

Enrollment, Tip Compliance and Sexual Harassment Training.

*Participated in Director-level company planning and manager development.

Planet Hollywood Spa by Mandara Division Human Resources Manager 2007 – 2011

*Human Resources Manager for two resort spas: Planet Hollywood Spa by Mandara and

Paris Spa by Mandara to include new hire orientation; recruitment; benefits administration;

workers’ comp.; unemployment claims and hearings; FMLA, OSHA and EEO


*Processed/reconciled payroll for 150+ employees utilizing ADP, then Ultipro software.

Prepared labor allocations and monitored overtime and minimum wage compliance for

FLSA employees. Also provided monthly financial reporting to Corporate Controller.

*Employee Relations, including preparation of all disciplinary documentation and mediation

of employee complaints and disputes; direct experience managing employee problems

regarding attendance, theft, drug/alcohol abuse, workplace violence and harassment; also

mediated employee/management disagreements.

*Risk Management: Investigated all guest incidents, theft and/or injury; gather statements

from all parties, including hotel security; prepare reports to be filed with corporate Risk


*Satisfied audits for 401k, human resources, payroll and Spa Soft to meet corporate

compliance standards and Sarbanes-Oxley requirements in all areas of my department.

*Training: Developed and taught classes in Managerial HR Administration,

Diversity/Tolerance, Sexual Harassment Prevention and Customer Service.

*Developed and administered quarterly employee incentive programs.

Horizon Specialty Hospital Human Resources Director 2005 – 2007

*Human Resources Director for two healthcare facilities: Horizon Specialty Hospital (acute

care hospital) and Desert Lane Care Center (skilled nursing facility). Included new hire

orientation and pre-employment processing; maintained personnel files to meet State,

Federal, and JCAHO requirements and company standards; employee morale programs;

recruitment; benefits administration; workers comp.; unemployment claims and hearings;

FMLA admin; OSHA and EEO reporting; taught Customer Service training classes and

served as an accessible resource for employees and managers.

*Processed/reconciled payroll for 200+ employees utilizing Kronos and PeopleSoft,

including weekly hours and financial reporting for Management, labor distribution auditing

and month-end close to include wage transfers between departments and facilities;

implemented new payroll system on-site and assisted Corporate Payroll with bug-detection

in data processing and reporting.

*Employee Relations: mediated issues regarding attendance, theft, drug/alcohol abuse,

workplace violence and harassment.

SimplexGrinnell LP TYCO Fire & Security HR/Office Manager 2004 – 2005

*Managed 8 Administrative Staff for the following areas: Service, Inspections, Suppression,

A/R, A/P, Purchasing, Contracts and Reception.

*Human Resources duties included benefits administration, workers’ comp., new hire

orientation, pre-employment processing, personnel file maintenance, recruitment, and

employee morale event planning.

*Processed payroll weekly utilizing PeopleSoft, including reconciliation and auditing of

union timesheets to ensure compliance with union contract and processing all hours within

complex job costing guidelines.

*Office Management: Negotiation of vendor services including temporary labor contracts;

office equipment leasing; IT Corporate Contact; purchasing signatory rights; responsible for

keys and access cards; petty cash reconciliation; renewed state, federal and local licenses.

NetVersant – Nevada Inc. Human Resources Manager 2002 – 2004

*Human Resources duties included benefits administration, workers’ comp., unemployment

claims, new hire orientation and pre-employment processing, employee morale event

planning, company newsletter, safety management, 401k compliance testing, FMLA and

EEO admin.

*Processed all aspects of timekeeping and payroll using ADP and Oracle.

*Reconciled payroll, including journal entries and accruals, labor distribution and job

costing; filed certified payroll reports for Nevada Prevailing Wages, Davis-Bacon and SCA.

COMPUTER/ADMINISTRATION SKILLS include strong to expert proficiency in Microsoft

Office (Word, Excel, PowerPoint and Outlook); Valiant/PCS; TimePro; Ultipro; Kronos; ADP;

Oracle; Rapid Payroll/Preview Payroll; PeopleSoft; Resumix; SAP and SpaSoft. Strong internet

search skills. Administrative skills include typing 90+ wpm, 10-key by touch and operation of all

standard office equipment.

EDUCATION University of Nevada, Las Vegas

MBA - 1994 – Emphasis in Management

BA - 1988 - Secondary Education/English

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