Customer Service Manager
Resume:
C AITLIN S. ROWE
**** ******* ***. **, *** #****
ALBUQUERQUE, NM 87108
********@*****.***
Objective
To obtain a position in the Business Administration Field with a challenging company that offers me
the possibility of professional growth and career advancement opportunities.
Education
University of New Mexico –Main/Valencia Campus – August 2010- Present
Majoring in Business Administration with a concentration in Financial Management.
Maintaining a 3.5 GPA with 12 to 15 credit hours per semester.
Los Lunas High School - May 2010 graduate.
Maintained a 3.5 GPA
Alcohol and Gaming Servers License Class – Valid until 2016
Relevant Skills
Excellent management skills, customer service, positive attitude, organized, able to work well with
others, being creative, strong communication and interpersonal skills and abilities, and willing to go
above and beyond for customer’s needs.
Work Experience
May 2012 to August 2012
Papa Charlie’s Restaurant/Albuquerque, New Mexico
Position: Front End Manager/Head Cook
Duties included organizing marketing activities, such as promotional events and discount schemes.
Prepared control reports at the end of the shift/week, to include staff, food, and sales. Handled the daily
coordination of the entire operation of the restaurant from managing staff too customer satisfaction
measures. Involved in recruiting, training of the kitchen, wait, and cleaning staff. Maintained a high
standard of health and safety for both customers and employees thru quality control and hygiene.
Assisted in ordering supplies, preparing cash drawers and providing petty cash as required. Helped in
any area of the restaurant when circumstances dictate, making schedules, operating a complex computer
system. Filled in as head cook, prepped food, and washed dishes.
April 2010 to April 2012
Nayyarsons/Commissary/DECA at Kirtland Air Force Base, Albuquerque, New Mexico.
Position: Assistant Deli Manager/Deli Associate
Duties included customer service, stocking and checking in merchandise, cleaning equipment,
inventory of products, scheduling, sales reports, ordering merchandise, preparing customers food
orders, payroll, and train new employees.
October 2008 to March 2010
Commissary/DECA at Kirtland Air Force Base, Albuquerque, New Mexico.
Position: Student Store Associate
Duties included cashiering, customer service, stocking shelves, wrapping meat, and produce stocking.
March 2008 to October 2008
McDonalds at Kirtland Air Force Base, Albuquerque, New Mexico.
Position: Customer Service Representative
Duties included cashiering, preparing food, cleaning, and interacting with customers.
CAITLIN S. ROWE
7220 CENTRAL AVE. SE, APT #1082
ALBUQUERQ,UE, NM 87108
********@*****.***
References
Natalie Garcia
Owner
Dairy Queen/ Papa Charlie’s Restaurant
Scott Sichler
Farmer/Contractor
Sichler Construction
Charles Finley
Attorney
Warner & Finley Attorneys at Law
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