Customer Service Sales
Resume:
Cypress, Texas ***** 281-***-****, ************@*******.***
Erik Gallegos
Objective To obtain a position that utilizes my customer service skills, sales skills and management skills.
Experience
2010 – April 2012 US Installation Group Houston, TX
General Manager
The Home Depot Flooring Installation Service Provider
Helped restructure installation crews
Dispatched installers
Load installers with carpet and give them their work orders and ensured that all installers had the correct product loaded
Called the customers with the installers eta
Checked on the customers during the installation process (every install)
Called every new customer to congratulate them on their purchase and introduce our company as their service provider
Opened the facility and closed the facility
Trained crews on customer service skills
Problem solving
Managed 28 Home Depots stores for their flooring installation
Executed and implemented corporate rules and regulations
Provided training for office staff
Held weekly meetings with installation crews to help improve the company customer service rating
Managed 18 crews, three people per crew (34)
Customer service – direct contact on a daily basis with every customer
Hired new office staff & installation crew to help improve the office and installation for better customer service
Tracked every customer from start to finish
Surveyed customers after the installation was completed
Managed the warehouse & kept track of inventory
Received carpet from trucking company
Site visits to customers homes to ensure that all crews were compliant with corporate rules
Worked directly with district service managers to help ensure the best customer service and installation experience possible
Pay roll for installers to ensure that crew got paid accordingly on a weekly basis.
Worked provider net
Dropped repair ratio to less than 1%
Built a winning team that worked together as one.
2008 – 2010 Carpet, Texas Houston, TX
Sales Representative, Promoted To Product & Pricing Manager, Promoted To Sales Manager
Changed the companies computer system
Eliminated all paper work & price list and made them available on a spreadsheet online
Helped with advertising and art work for Carpet, Texas
Negotiated pricing with reps.
Provided training for sales staff
Held bi-weekly meetings with sales staff to help improve the company
Approved all new flooring products for the sales floor.
2007 – 2008 Flooring America Missouri City, TX
Sales Manager
Promoted company & increased sales by 30%
2005-2007 C&C Flooring College Station, TX
Hard Surface Sales, Installation Supervisor
Restructured company & increased sales by 50%
Handled all advertising for C&C Flooring
2004-2005 Cover All Flooring Santa Clara, CA
Flooring Installer
Became one of the top 3 flooring installers in less then 1 month.
Customers requested my services.
2002-2005 HSE Installers Houston, TX
Owner, Sales Manager, Flooring Installer
Built my business from the ground up.
Became a 100% customer referral business.
2001-2003 Hamre’s Floor Covering Sugar Land, TX
Sales Representative & Flooring Installer
Reconstructed the company’s installation guidelines.
Developed a customer installation prep sheet.
Expanded sales into different parts of Houston.
1999-2001 All Brand Carpet Houston, TX
Manager, Head Of Sales & Installation
Expanded territorial sales by 30%.
Became manager within 4 months.
Developed “Excellence in Sales” training course.
Education
High School Graduate, Attended ITT Tech for soldering certification and completed certification for advanced electronics.
Skills PC literate: MS Word, Excel, PowerPoint, FrontPage
Bilingual: Spanish Communicate Well Leader Customer Service Oriented Highly Knowledgeable In Hard Surface Installation
Trainer
Time Management
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