Sales Manager

Resume of Filipe BISPO

Available Immediately with the PRIIME program from immigration Québec to help employers to recruit a new immigrant

Canadian Permanent Resident Card

Class 1, 3, 5, 6A driver licences

Certification Class 3 du comité paritaire de l’industrie des services automobiles de Montréal

Provide you my experience of more than 10 years in the After Sales Automotive business industry to develop your sales activity and service level

Major Accomplishments

- Sales parts volumes development of more than 20%from these last 3 years at national level through the after-sales field manager (close to an a half hundred million euro per year sold)

- 9% of progression of the sales turnovers Spare parts and 74% of progression of the pneumatic sales turnovers in 2006

- Named third best of France for the quality of the technical support brought to the Volvo dealers of all sales French companies in 2003. (From an automotive publication: The dimension of love of the manufacturers: manufacturers judged by their dealers)

- Participant of Reducing the warranty cost from 2% on 2001 to 35% in 2002, by innovating process in co-operation with the parts department, and focus on quick problem resolution in order to improve customer satisfaction at Volvo France Company Experience

May 2010 September 2011

Dealer Suzuki, Chrysler-Jeep-Dodge, VW-Audi-Seat, Ford, Kia-Hyundai at Auto Hall Center Guyane French Guiana, Cayenne - (South America Continent)

After-Sales Manager (Parts and Service) Develop and grow the sales activities of the dealership (2 services, 5 brands, 2 workshops, 1 warehouse, 21 workers) to reach the After Sales forecasts (Parts, Accessories, Tires, Lubricant)

Implement and Managing service and parts processes of the retail to reach a high service customer level

International Managing parts order and the logistic with the manufacture to improve sales margin Managing Parts Price, develop sales out

Managing and develop sales service volumes and loyalty, satisfaction, fidelity

Responsible for managing warranty and good will and for driving campaigns

Follow-up and management of the customers complains

January 2005 April 2010

Volvo Automobiles France, Paris area – France National After-Sales Field Manager (Parts and Service)

Responsible for the dealers performance in France (110 workshops) with the Fields zone Manager Involved into the accessories, tires, lubricant and extension warranty products sold development.

Involved for coordinating analyzing and monitoring dealer performance Focus on the workshop dealer capacity Involved in the after sales strategies by Implementing and monitoring medium and long term after sales programs to develop the workshop traffic.

Deploy the service process program to reach the customer satisfaction index CSI forecast, including efficiency, profitability.

Supporting and guiding dealers by coordinating the provision of training Responsible for managing warranties, good will, driving campaigns and quality issues in Paris area Follow-up and management of the customers complains.

July 2001 December 2004

Volvo Automobiles France, Paris Area – France Quality and Product follow-up Specialist & Hotline

Provided leadership in the development of the Quality Product assisting the dealership network Focus in important fields to reduce warranty cost and improved customer satisfaction.

Manage the technical hotline and data-processing support of the Volvo diagnostic tool.

Drafting and sending reports towards to the technical departments of Volvo factories Involved to the international technical conferences for the French market quality deviation.

Send back the faulty parts to the technical department to the factories for investigation/analyzing.

Administrate the software web-tool interface, trained the dealers to this web interface Get updated this software web interface tool by translation of the technical bulletins Develop new work process to reduced warranty cost/repeat-repair Business Object statistic tool.

March 2001 July 2001

AUTO-SUECO Lda, Volvo importer, Porto – Portugal Technical helpdesk assistant, assisting the technical hotline (helpdesk) for the Portuguese Volvo Dealers.

September 1996 August 2000

Volvo Dealer: Cochet automobiles, Annecy – France Higher technical apprentice, Experienced in automotive related for diagnosis, analysis, mechanics, electronics and computer skills with a strong command of fault trace analysis and logic systems through a Volvo dealer 15 days/month/4years.

March 1996 August 1996

Heavy Truck Driver, transport Thierry Bouchex, Annecy – France February 1994 February 1996 French Army, Bourg St-Maurice – French Alps Sergeant Workshop Manager, Managed a team of 4 technicians soldiers that established the helpdesk for fuel transportation truck to Sarajevo (Bosnia) from Zagreb (Croatia) during the war in Bosnia Sarajevo : sept.94 - march 95, Zagreb : august 95 - dec.95

Education

September 1998 June 2000

Higher Technical Education in Engineering Automotive, (BTS MAVA) Aeronautic and Automotive Mechanic Institute, Annecy – France Bachelor degree first cycle in automotive Engineering, equivalence is ongoing with immigration Québec.

September 1996 June 1998

Technical Education in Engineering Automotive, (BAC-PRO MAVA) Aeronautic and Automotive Mechanic Institute, Annecy – France DEC degree in automotive Engineering, equivalence is ongoing with immigration Québec

September 2000 December 2000

Institute Renner Bilingual, 42ºstreet, Manhattan, New York – USA TOEIC : Test of English for international Communication

January 2001 February 2001

INEPI: Institute de Ensino Professional Intensivo, Lisbon – Portugal Teacher of training course in Educational methods

Advanced computer skills

Business Object, Microsoft Office suite, DMS DATA FIRST, AS400, RALLY IX

Foreign languages & Skills

French: Mother tong

English: fluent

Portuguese: bilingual

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