Front Desj Agent

Jorge R. Tapia

**** ****** ***** **. ***. ***, Miami Beach, Fl. 33141

Tel: 305-***-****, Cellular: 305-***-****, E-mail: ********@*******.***

OBJECTIVE: A challenging and rewarding position within a growing organization in the Hospitality Industry, where my experience and skills can be effectively utilized.

EXPERIENCE:

DORCHESTER HOTEL & SUITES. Hospitality Industry, Miami Beach, Florida

Front Desk Agent/Guest Services 2008 – Present

• Process all guest check-ins by confirming reservations, Process all payment types, room charges, cash, checks, debit or credit,

• Process all check-outs including resolving late and disputed charges. Answer concerns,

• Supply guests with directions, information regarding property and local areas of interest.

• Run daily reports. Complete cashier and closing reports in the computer system

• Balance and drop receipts according to Accounting specifications.

• Follow all company safety and security policies and procedures.

• Welcome and acknowledge all guests according to company standards, Comply with quality assurance expectations and standards, confidentiality and protection of property assets, and professional language. And Concierge functions

TUDOR HOTEL & SUITES Hospitality Industry, Miami Beach, Florida

Front Desk Agent/Guest services 2003-2005/2007

• All check-in and check-out, reservations procedures, Sales, cashiering, Public solving

• As per above description of duties, procedures of expected functions of the position.

MTB TRAVEL & SERVICES Travel Industry, Atlantic City, New Jersey

General Manager 1998 – 2001

• Administration of Contracts, Services and facilities

• Sales, procurement, Public Relations.

• Reservations, Travel related arrangements

H.J.BAKER & BROS. International Trade Brokers, Feeds, Ores, Fertilizers and oils, New York, NY

Traffic Coordinator 1990 – 1997

• Administration of Contracts.

• All Import and Export procedures Worldwide

• Banking negotiations, Letters of Credit, Supervision, Follow-up IFFs and CHBs

MINPECO USA INC. Trading Firm., Precious Metals/Minerals & Ores New York, NY

Traffic Manager 1980 – 1990

• Administration of Contracts from Point of Origin to Final destination.

• Supervision to compliance to all Import and Export procedures, worldwide shipments

• Banking negotiations, Letters of Credit from Issuance to closing negotiations.

• Bank’s Vault Depository Destination of Precious Metals, Negotiations.

• Supervision of all aspects of process to all Import and Export movement, Physical and documented. Extensive travel.

MARUBENI AMERICA CORP. Trading Corporation, Chemical Division, New York,NY

Traffic Coordinator 1978 – 1980

• Administration of Contracts, Banking Documentation to Letters of Credit negotiations

• Shipping Documentation, Procedures and follow-up to IFFs and CHBs

• Shipping supervision, Extensive Travel.

EDUCATION: MIAMI DADE COLLEGE: Hospitality Management courses

STATE UNIVERSITY OF NEW YORK/MARITIME COLLEGE Fort Schüyler, NY

Navigation Administration/Chartering, Tankership Operations. 1983-1984,1994-1995

NEW YORK UNIVERSITY/CE. Int’l Traffic Mngmt, Import Export Procedures, NY

WORLDTRADE INSTITUTE:Chartering, Ship Brokerage.

QUEENS COLLEGE:Fine Arts

MILITARY: U.S. ARMY E-4, MOS: 76Y30 HONORABLE DISCHARGE 1970 - 1972

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