Jamie Dugan

*** ******* ** *****, ** ***** Home: 815-***-**** Email: t2j0kw@r.postjobfree.com

Receptionist

Customer Service Expert Concierge Services Member Retention Manager

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support Complaint Handling Data Entry (40 WPM)

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Primerica Financial Services Inc., Rockford, IL Financial Coach, 04/04 to Current

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Generate leads and follow up with clients for new prospecting opportunities. Direct sales of products and services to clients.

n Interview candidates seeking employment opportunities. Review candidate for hiring. Offer training upon hiring.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Heart Financial Services, Schaumburg, IL Telemarketer 9/09 to 1/10

n Answered inbound and made outbound calls for mortgage modifications.

n Handled customer services issues and offered complete satisfaction to customers needing mortgage assistance.

n Data entry to log all calls and file reports.

Highland Park Health and Fitness, Buffalo Grove, IL Front Desk Manager 3/08 to 7/08

Front- desk reception and training manager for new staff.

Multiple phone lines and computer operations

Deerfield Multiplex, Deerfield, IL Front Desk Manager 1/86 to 12/05

Customer Service Manager

Concierge Services

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customer’s, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

References:

Dennis McCorkle 815- 742- 0589 cell

14737 Manor Dr.

South Beloit, IL 61080

t2j0kw@r.postjobfree.com

Linda Miller 815 -541 -8136 cell

802 E. Washington Street

Durand, IL. 815- 248- 4129 home

t2j0kw@r.postjobfree.com

Charles Anderson 815- 505- 6119 cell

2222 E State Street #106

Rockford, IL. 61104

t2j0kw@r.postjobfree.com

Hazel Ring 224- 619- 4030 cell

2075 Painters Lake Road

Highland Park, IL. 60035

t2j0kw@r.postjobfree.com

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