Customer Service Manager

**** **** *** ***** ** Lake Worth, Fl *****

561-***-**** * *************@*******.***

DORA E. TRIANA

Objective: To gain experience and to further my career in within your company. I believe I can be a very great asset to your company. I’m a hard worker and quick learner, I put a lot of pride and integrity in my work.

Work Experience:

Shipping Clerk 04/2007-Present

Perrigo Lake Worth, Fl

• Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required.

• Performed data entry duties into systems and performed inventory control on all activities related to warehouse operation, shipping / receiving

• Prepared shipping documents for products scheduled to ship/ and making sure all shipments matched all paperwork such as BOL’s & Packing slips.

• Created batches for new stock being produced into SAGE, created new PO’s for all new orders.

• Data entry procurement SAP

• Knowledge of SOP’s and GMP’s

Assistant Manager 08/2006-04/2007

Domino’s Pizza Palm Springs FL

• Managed a crew of 8-10 people during a shift.

• Trained all new hires.

• Did daily deposits between shifts and closings

• Did daily inventory.

• Answered telephones took orders.

Levenger 06/99-03/2006

Shipping Coordinator Delray Beach, Fl

• Maintains Shipping records, including providing tracking or shipping history information to customers on request.

• Prepared Shipping paperwork as well as completes shipping transaction in appropriate systems.

• Prepared boxes with appropriate labels for shipment as required.

• Prepared documentation, maintains records, and coordinates logistics for product shipment.

Levenger 1993-6/99

Customization Lead Delray Beach, Fl

• Assisted Supervisor in overlooking 6 different depts.

• Reported daily attendance logged in all production and errors overlooked all written transactions from all depts.

• Communicated with customer service with problem orders.

• Designed and coordinated in developing proper training programs for the employees for enhancing their efficiency.

• Documented and prepared reports on management and information system and presented it to the manager.

• Conducted training sessions to improve the workforce and productivity of the assembly line.

Core competencies

• Creative and proactive

• Ability to manage multiple-tasks

• Excellent written and verbal communication skills

• Strong decision-making skills

• Good team player and ability to lead a team

Skills:

Microsoft excel, Microsoft word, Outlook, Power Point, fork lift certified

Languages:

Fluent in Spanish reading/writing

Education:

Atlantic High School Delray Beach 1990

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