Manager Customer Service
Resume:
CLARENCE FREYCINET
**********@**.*********.***
Stamford CT 06902
PROFILE
Established professional seeking a position to fully apply my leadership skills with accuracy and effectiveness within a prosperous and quality-driven organization. Exceptional ability to work well in a team environment, excellent personal and business development skills. Known as highly analytical and logical thinker with excellent problem resolution skills applicable to a variety of fields and industries. Strengths include:
Leadership/Management Sales/Social Media/Marketing Time Management
Public Speaking/Communication Prioritization/Sense of Urgency Organization
Windows 95/98/NT/2000/XP/Vista, Microsoft Word, Microsoft Power Point, Microsoft Excel, Adobe Photoshop
RELATED EXPERIENCE
RMA Co Manager, Price Chopper, Syracuse, NY 9/10 – 11/11
• Responsible for maximizing revenue and cutting operational costs in areas such as payroll and product placement
• Oversee all staff associates ensuring that financial and merchandising objectives are being achieved
• Take essential measures for coordinating particular events and promotions.
• Work out entire merchandising, ordering and maintenance features along with necessary cash and inventory control.
• Serves as store manager in absence of manager while maximizing departmental profitability
• Organized and formulated entire range of retail management liabilities.
Marketing Manager Intern, Code One Training Solutions, Willimantic, CT 8/09 –5/10
• Responsible for activities regarding marketing, customer acquisition, customer relation management, & maximizing revenue
• Created Access databases to organize data by geography, industry, and employer size
• Assessing market, current trends in market, finding competitors, also giving suggestions for product improvement.
• Finding various new businesses opening & arranging promotional programs to get business and attain set goals.
• Responsible for media market outreach, formulating social media campaigns based on target market research (Facebook & Twitter)
Senior Sales Associate, Pre-Paid Legal, Inc., Stamford, CT (part time) 7/09 – 11/10
• Utilized networking skills to identify new clients and prospects, direct marketing
• Organized teams to implement strategic marketing plans and recruit new associates
Marketing Intern, Nu Companie Clothing, Providence, RI 5/08-8/08 & 5/09-8/09
• Responsible for marketing activities to increase brand recognition and attended events to increase brand awareness
• Utilized Google ad words to increase website traffic and worked on going marketing projects
• Created databases with Microsoft Access and press releases to influence media attention
• Social media marketing activities to display advertisements and promotions
• Monitored return on investment and budgets with the CEO
EDUCATION
Bachelor of Science in Business Administration
Eastern Connecticut State University, Willimantic, CT May 2010
Concentration in Marketing
OTHER EXPERIENCE
Writing Tutor, ECSU Writing Center, Willimantic, CT 9/08 – 5/10
Guest Service/ Backroom/ Cashier/ Sales, Target, Stamford, CT 5/06 – 8/07
Cashier and Customer Service Clerk, Stop and Shop, Stamford, CT 4/05 – 10/05
LEADERSHIP & ACTIVITIES
Vice President, E.P.B.E. (Entrepreneurs Pursuing Business Excellence) 2007-2010
Senator, Student Government Association 2007-2010
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